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administrator v

1 month ago

Baltimore, Maryland, United States State of Maryland - MDH Deputy Secretary for Operations Full time

Introduction

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GRADE

20\r

LOCATION OF POSITION

MDH Office of Enterprise Technology (OET)\r
IT Service Operations\r
201 W. Preston Street\r
Baltimore, MD 21201\r

Main Purpose of Job

The main purpose of this full-time contractual position will be to supervise the day-to-day operations of the MDH IT Operations Center (ITOC), the ITOC staff, and the automated network management systems as well as perform all aspects of vendor management with the incumbent ITOC vendor.\r
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The primary function of the ITOC will be to monitor Wide Area Network (WAN)/Local Area Network (LAN) devices, mission critical IT infrastructure and resources on the MDH network. This position will be the point of contact for all WAN/LAN issues on the MDH network. This position will also be on-call 24 hours a day to respond to outages or other emergency situations. In addition, this position will act as Incident Commander for any outages or trouble reports from the ITOC staff.\r
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This position is a hands-on team lead role and will report to the Director of IT Service Operations.\r
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This position requires excellent written communications skills as well as excellent interpersonal and two-way communication skills.\r
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Please Note: This position is hybrid telework eligible.\r
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MINIMUM QUALIFICATIONS

Education:���Graduation from an accredited high school or possession of a high school equivalency certificate. \r
Experience: Six years of administrative staff or professional work.\r
Notes:\r
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.\r
2.�Candidates may substitute the possession of a Bachelor's degree�from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.\r
3. Candidates may substitute the possession of a Master's degree from�an accredited college or university�for five years of the required�experience.\r
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.\r

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess:\r
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Vendor Management skills and experience\r
Understanding of IT Incident Response and Crisis Response principles\r
Experience with ITIL and Service Management\r
The ability to communicate with technical, non-technical, and leadership constituents\r
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LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position.�Therefore, it is essential that you provide complete and accurate information on your application.�Please report all related education, experience, dates and hours of work.�Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).�\r
Complete applications must be submitted by the closing date.�Information submitted after this date will not be added.�\r
Incorrect application forms will not be accepted.�Resumes will not be accepted in lieu of a completed application.\r
Candidates may remain on the�certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.\r

BENEFITS

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Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.\r
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.\r
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FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online,�the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.�Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.\r
If additional information is required, the preferred method is to upload.� If you are unable to upload, please fax the requested information�to �Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.\r
For questions regarding this recruitment, please contact the�MDH Recruitment and Selection Division at \r
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at or��\r
Appropriate accommodations for individuals with disabilities are available upon request by calling: or MD TTY Relay Service \r
We thank our Veterans for their service to our country.\r
People with disabilities and bilingual candidates are encouraged to apply.\r
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.\r

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