Manager, IT Customer Service/support
2 months ago
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
**Position Summary**
The Manager, IT Customer Service/Support requires a highly skilled and passionate individual who thrives in challenging situations. The role is responsible for facilitating end-to-end management of all Virtual TechRx team functions. This includes but is not limed to, Schedule management, Virtual TechRx Booking Site Management, Coordinating Virtual TechRx appointments and follow ups, Consistent team meetings, Driving incident resolution, the handling high visibility and high priority escalations. This role requires a top communicator with the ability to speak in front of all audience both large and small to promote VTRX services as well as to drive resolution of both new and ongoing technical issues.
Additional responsibilities and requirements associated within this role include bigger picture thinking, inspiring growth within your department, leading with empathy and kindness and having a mindset geared toward improving operations, efficiencies, and ultimately improving the customer experience.
**Key Responsibilities**
- Perform VTRX staff scheduling to ensure coverage during normal business hours and on-call support as required.
- Managing staffing including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
- Invokes problem escalation procedures to coordinate resolution of in-depth issues.
- Responsible for assuring colleagues are provided efficient and timely second level support.
- Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
- Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
- Ensures that decisions are made to improve overall customer support and colleague experience.
- Contributes to departmental productivity and development objectives by participating in training programs.
- Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position
- Demonstrate managerial and decision-making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule
**Required Qualifications**
- 5+ years of proven IT experience
**Preferred Qualifications**
- 3+ years of management and or supervisory experience coaching, training and developing of staff
- Excellent verbal and written communication skills
- Ability to be a self-starter and perform tasks within tight time constraints
- Excellent customer support skills
**Education**
- Verifiable High School diploma or GED is required.
- Bachelor’s degree preferred but not required.
**Pay Range**
The typical pay range for this role is:
$63,300.00 - $139,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
We have other current jobs related to this field that you can find below
-
Senior Manager, Product Support Services
2 months ago
Woonsocket, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...
-
Customer Service Representative
1 month ago
Woonsocket, United States Check 'n Go Full timeCustomer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsWoonsocket, RI time typeFull time posted onPosted 3 Days Ago job requisition idR0016452 **Job Description:** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and Key Accountabilities:** Our...
-
Customer Service Associate
16 hours ago
Woonsocket, United States Savers Full timeAs one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local...
-
Customer Service Associate
3 months ago
Woonsocket, United States Savers Full timeDescription Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We...
-
Customer Service Associate
1 month ago
Woonsocket, United States Savers | Value Village Full timeDescription Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...
-
Customer Service Associate
2 weeks ago
Woonsocket, United States Savers Value Village Full timeJob DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...
-
Entry Level Sales
2 weeks ago
Woonsocket, United States Hiring Asap Full timeAt our company, we are a team oriented company which strives on helping others, having creative outlets and always looking to take our ideas to the next level. We work with some of the largest clientele base which did not happen overnight. It took our Sales and Customer Support team with all of their innovative and inclusive ideas to help us exceed all...
-
Entry Level Customer Service Consultant
3 months ago
Woonsocket, United States Greenlining Management Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated Entry Level Customer Service Consultant to add to our diverse team of professionals. Our company works as...
-
Summer 2024 Opening: Customer Service Representative
2 months ago
Woonsocket, United States Business Development Firm Full timeWe are seeking a dynamic and sports-minded individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Service Representatives will have a competitive spirit, excellent communication skills, and enjoy providing...
-
Project Manager
1 week ago
Woonsocket, United States Vision It US Full timeJob DescriptionJob DescriptionScrum Master or Project Management Certification 3+ years practicing Agile methodology and Project Management Good communication, facilitation, organization, negotiation, and coaching skills Experience with SCRUM/Agile methodologies with enterprise-level application development projectsUnderstanding of software development...
-
Receptionist / Administrative Support
2 weeks ago
Woonsocket, United States Complete Staffing Solutions Full timeJob DescriptionJob Description Supporting the VP North America and Sales, Marketing Support & Customer Service Executive with business travel arrangements, audio typing, filing of meeting minutes, call reports and email communications.Answering all incoming calls and re-directing as appropriate.Greeting all visitors, providing refreshments, maintaining...
-
Woonsocket, United States Community Care Alliance Full time(Full Time) Location: Woonsocket, RI Clinical Case Manager (Full Time) The mission of Northern RI Visitation and Support Center is to help children achieve permanency through providing recovery-focused, relationship-based interventions, enhancing the parent-child relationship and building strong parents. NRIVC works to help parents complete their DCYF case...
-
Woonsocket, United States Community Care Alliance Full timeJob DescriptionJob DescriptionClinical Case Manager (Full Time)The mission of Northern RI Visitation and Support Center is to help children achieve permanency through providing recovery-focused, relationship-based interventions, enhancing the parent-child relationship and building strong parents. NRIVC works to help parents complete their DCYF case plan...
-
Woonsocket, United States Community Care Alliance Full time(Full Time) Location: Woonsocket, RI The mission of Northern RI Visitation and Support Center is to help children achieve permanency through providing recovery-focused, relationship-based interventions, enhancing the parent-child relationship and building strong parents. NRIVC works to help parents complete their DCYF case plan towards reunification with...
-
Woonsocket, United States Community Care Alliance Full time(Full Time) Location: Woonsocket, RI $750 sign-on bonus!!! The mission of Northern RI Visitation and Support Center is to help children achieve permanency through providing recovery-focused, relationship-based interventions, enhancing the parent-child relationship and building strong parents. NRIVC works to help parents complete their DCYF case plan...
-
Dietary Services Manager
3 weeks ago
Woonsocket, United States Prairie View Healthcare Center Full timeDietary Services ManagerTurn you job into a career with EmpRes!Job Summary:Prairie View Healthcare Center is looking for a Dietary Services Manager that has a passion for food and nutrition and providing a great dining experience for our residents. Essential Functions:Manages dietary policies and processes with the assistance of the Dietitian. Represent...
-
desktop support
1 day ago
Woonsocket, United States Randstad Full timedesktop support. woonsocket , rhode island posted today job details summary $23 - $24 per hour contract high school category computer and mathematical occupations reference1062817 job details job summary: Primary Duties: Provide technical support assistance to walk-up colleagues requiring assistance with Desktop, Laptop, Mobile Phone...
-
desktop support
2 hours ago
Woonsocket, United States Randstad Full timedesktop support. woonsocket , rhode island posted 1 day ago job details summary $23 - $24 per hour contract high school category computer and mathematical occupations reference1062817 job details job summary: Primary Duties: Provide technical support assistance to walk-up colleagues requiring assistance with Desktop, Laptop, Mobile Phone...
-
Woonsocket, United States VIVA USA Inc Remote Work Freelance Full time $16 - $18Rep I, Clinical Services Remote job only12 months contractWoonsocket, RI, 02895Note:Assigned shifts vary from 7AM-8PM CT. Training hours 8AM-430PM CTFully remote (never coming onsite)Description:The Rep I, Clinical Services takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers...
-
Woonsocket, United States Community Care Alliance Full timeJob DescriptionJob DescriptionThe mission of Northern RI Visitation and Support Center is to help children achieve permanency through providing recovery-focused, relationship-based interventions, enhancing the parent-child relationship and building strong parents. NRIVC works to help parents complete their DCYF case plan towards reunification with their...