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Summer 2024 Opening: Customer Service Representative

3 months ago

Woonsocket, United States Business Development Firm Full time

We are seeking a dynamic and sports-minded individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Service Representatives will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

Customer Service Represenative Responsibilities:

  • Engage with customers providing personalized assistance and resolving inquiries promptly.
  • Assist customers with product recommendations, order placement, and tracking.
  • Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
  • Provide information and updates on products and services.
  • Maintain accurate customer records and ensure data integrity within the CRM system.
  • Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
  • Continuously stay updated on competitive trends, products, and industry news to better serve customers.