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Credible Messenger Mentor

4 weeks ago

San Gabriel, United States Asian Youth Center Full time

**JOB TITLE**:Credible Messenger Mentor

EMPLOYER: Asian Youth Center (AYC)

**LOCATION**:Multiple Locations

**DEPARTMENT**:Youth & Family Services

**REPORTS TO**:Program Manager

**EFFECTIVE DATE**:June, 2024

**FLSA STATUS**:Hourly, Part-Time, On-Call, Non-Exempt, At Will

**SALARY**:$21-29 per hour

**SUMMARY**:Assist in the implementation of direct social services appropriate for incarcerated and re-entry youth and young adults and their families to help reduce their criminal involvement and recidivism and overcome barriers to success in their family, school, community, employment, health, and life. Services include but are not limited to: Case Management Services; Individual Mentoring: Family Engagement; and Restorative Justice Healing Circles. See program manuals and funding source Scope of Work or contract documents for more specific program information. Regular travel to youth detention facilities including juvenile halls and camps throughout Los Angeles County to provide services is required as part of the job duties. This part-time position will provide services as needed, with a minimum of 0 hours per week and a maximum of 20 hours per week. Minimum hours are not guaranteed and will vary based on demand.

**DUTIES AND RESPONSIBILITIES**:

- Mentor, motivate, inspire, and empower clients by establishing a trusting relationship with client;
- Assist clients in navigating community resource systems through appointment accompaniment, transportation assistance, and coaching;
- Conduct orientation and enrollment of referred clients;
- Assist in assessment and the development and implementation of individualized service plans in partnership with each client that includes client goals;
- Assist in the provision of information and referral, follow-through, and monitoring, and remove barriers to help client access needed services and resources including basic needs, housing, health, mental health, substance use disorder, legal services, employment and vocational services, benefits establishment, etc.;
- Assist in the provision of individual and group client support services such as Individual Mentoring, Family Engagement; and Restorative Justice Healing Circles;
- Assess and respond to client satisfaction feedback regularly and positively;
- Maintain accurate and up to date documentation;
- Attend required meetings and trainings;
- Provide services on a flexible schedule including evenings and weekends as required; and
- Other related duties as assigned by supervisor, or as identified in program manuals or funding source contracts.

**SUPERVISORY RESPONSIBILITIES**:

- This job has no supervisory responsibilities.

**REQUIRED QUALIFICATIONS**:

- High school diploma or equivalency
- Experience with providing gender-specific services for female juvenile delinquency population;
- A willingness to work with diverse communities;
- Good verbal and written communication skills in English;
- Computer literate or a willingness to learn; and
- Certificates, licenses, and registrations required: Adult, Child, and Infant CPR/AED & First Aid Certification; valid California driver’s license, excellent driving record, reliable transportation, and auto insurance.

**PREFERRED QUALIFICATIONS**:

- Six months of related volunteer or work experience with previously incarcerated populations, high-risk, at-risk, probation, foster care, and/or low-income youth and/or parents;
- Bilingual in Mandarin, Cantonese, Vietnamese, or Spanish; and,
- Experience with group facilitation, group presentations, and/or experience with home visitation.

**COMPETENCIES**:

- **Cultural Competence** - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- **Ethics** - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- **Adaptability** - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- **Attendance/Punctuality** - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- **Cooperation** - Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
- **Customer Service** - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- **Dependability** - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps c

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