![Five9](https://media.trabajo.org/img/noimg.jpg)
Director, Customer Success Management
2 months ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Director, Customer Success Management will lead a team of Enterprise Customer Success Managers. The Director, Customer Success Management will be responsible for developing a team of direct reports in SaaS Customer Success, with a focus on driving business outcomes for an assigned deck of in-base customers.
This position reports to the Vice President, Customer Success.
**Core duties and responsibilities include the following**:
- Lead, mentor, and grow a team of Customer Success Managers, positioning them to succeed in assisting Five9 customers in maximizing their investment in Five9 solutions.
- Anchor CSM performance to Five9's Global Customer Success OKR framework.
- Ability to successfully manage competing priorities.
- Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors, ensuring team alignment with customer's business goals and objectives.
- Develop the team's understanding of Five9's products, services, and support processes, understanding customer business goals and objectives, and ensuring Five9 solutions deliver desired outcomes for our in-base customers.
- Execute on existing and develop new strategies to reduce customer churn and increase customer lifetime value.
- Work closely with cross functional teams to enhance the overall customer experience.
- Ability to recruit and retain "A" players to build highly effective teams.
- Provide strong operational management, reporting, and team skills for managing both a team and customer base.
**Requirements**:
- 8+ years of experience in customer success for a technology company.
- Leadership experience with the capacity to influence, experience in hiring, mentoring, training and motivating high performing teams.
- Proactive mentality, with the foresight to intervene and provide support to CSMs as needed.
- Strong knowledge of contact center or related SaaS technology.
- Strong account planning and management skills including mature negotiation skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Experience in delivering client-focused solutions based on customer needs.
- Ability to discuss, understand, and work within complex projects and processes.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communications skills.
- Must be self-directed and self-motivated.
- Superior professional presence and business acumen.
- Ability to travel up to 50% of the time.
- BS degree or equivalent.
LI-CM1 #LI-Remote
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
We have other current jobs related to this field that you can find below
-
Senior Customer Success Manager
6 days ago
San Ramon, United States Relyance AI Full timeAs Relyance AI’s Sr. Customer Success Manager, you will be responsible for managing the implementation, adoption, and retention experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (across all levels including C-Suite) and develop joint success plans with them to ensure...
-
Director, Customer Success
3 months ago
San Diego, United States Boundless Immigration Full timeJob DescriptionJob DescriptionWho Boundless IsBoundless, a Seattle, Washington-based company specializing in U.S. immigration services, is seeking an experienced Customer Success leader to join our team as the Director of Customer Success for our global CS organization. We have ~300 full-time employees across the Philippines and the U.S. (with 300+ in the...
-
Customer Success Analyst
4 weeks ago
San Ramon, United States CVHCare Home Health Full timeAbout Us: CuraeSoft is dedicated to empowering businesses and individuals with innovative and intuitive software solutions that drive growth, efficiency, and exceptional success. Our journey began from our own need for transformative tools, which led us to create products that are now available worldwide. We aim to continue revolutionizing industries and...
-
Customer Success Analyst
4 weeks ago
San Ramon, United States CVHCare Home Health Full timeAbout Us: CuraeSoft is dedicated to empowering businesses and individuals with innovative and intuitive software solutions that drive growth, efficiency, and exceptional success.Our journey began from our own need for transformative tools, which led us to create products that are now available worldwide. We aim to continue revolutionizing industries and need...
-
Customer Success Analyst
4 weeks ago
San Ramon, United States CVHCare Full timeJob DescriptionJob DescriptionAbout Us: CuraeSoft is dedicated to empowering businesses and individuals with innovative and intuitive software solutions that drive growth, efficiency, and exceptional success. Our journey began from our own need for transformative tools, which led us to create products that are now available worldwide. We aim to continue...
-
Head of/Director of Customer Success
1 month ago
San Francisco, United States KatRisk LLC Full timeKatrisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our innovative technology and expertise enable clients to make informed decisions, optimize their risk management strategies, and safeguard their assets and...
-
Customer Success Manager
3 days ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
4 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
2 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager Ensure you read the information regarding this opportunity thoroughly before making an application. You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met....
-
Director, Customer Success
2 months ago
San Francisco, United States SaaStr Full timeJob DescriptionJob DescriptionSaaStr is the world’s largest community of SaaS executives, entrepreneurs, and founders sharing best practices and learning how to grow their businesses faster, with less stress and more success. Our community engages with us through our incredibly popular blog, podcast and content resources, events (including our Annual event...
-
Director, Customer Success
3 months ago
San Francisco, United States SaaStr Full timeJob DescriptionJob DescriptionSaaStr is the world’s largest community of SaaS executives, entrepreneurs, and founders sharing best practices and learning how to grow their businesses faster, with less stress and more success. Our community engages with us through our incredibly popular blog, podcast and content resources, events (including our Annual event...
-
Customer Success Manager
1 month ago
San Francisco, United States Bond Financial Technologies Full timeFounded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). It's challenging for most businesses to build and offer engaging financial services products to their customers. Whether that's launching a new credit or debit card, a savings...
-
Customer Success Manager
1 week ago
San Francisco, United States The Ladders Full timeFounded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS). It's challenging for most businesses to build and offer engaging financial services products to their customers. Whether that's launching a new credit or debit card, a savings...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Windfall Full timeAs a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...
-
Director of Customer Success
4 weeks ago
San Diego, United States ClearDesk Full timeCompany OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...
-
Director of Customer Success
4 weeks ago
San Diego, United States ClearDesk Full timeCompany OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...
-
Director of Customer Success
4 weeks ago
San Diego, United States ClearDesk Full timeCompany OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...
-
Director of Customer Success
1 month ago
San Diego, United States ClearDesk Full timeCompany OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...
-
Strategic customer success manager
2 weeks ago
San Francisco, United States Writer Corporation Full timeAbout WriterWriter is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work.Our all-in-one solution makes it easy to deploy customized AI...
-
Senior Director, Enterprise Customer Success
2 weeks ago
San Francisco, California, United States PagerDuty Full timePagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsAs our Senior Director, Enterprise Customer Success, you will be reporting to the VP of Customer Services & Value at PagerDuty....