Customer Service Generalists

2 weeks ago

Washington, United States Department of Motor Vehicles Full time

**Title**: Customer Service Generalists - Abingdon (02100)

**State Role Title**: Admin and Office Spec III

**Hiring Range**: $33,415 - $36,735

**Pay Band**: 3

**Agency**: Department of Motor Vehicles

**Location**:ABINGDON CSC

**Recruitment Type**: General Public - G

**Job Duties**

Virginia’s Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Abingdon Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

**Job Duties Include**:

- Communicating policies, procedures, and regulations
- Issuing IDs
- Administering vision, driver, and in-car road tests
- Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them

**Minimum Qualifications**
- Customer service experience working in a fast-paced environment.
- Experience using a personal computer or other automated systems.
- Excellent oral and written communication skills.
- Flexibility to work M-F and Saturday.
- Strong organizational, time management, problem-solving, and multitasking skills.
- Must have attention to detail accuracy and complete assignments on time.
- Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.
- Driving records should have a point balance of less than six demerit points and no major convictions.
- Experience working in a team or group environment.
- Can lift 10 - 25 pounds

**Additional Considerations**

None

**Special Instructions**

All employment applicants must consent to a driver's history and criminal background check. The selected applicant(s) will require a fingerprint-based criminal history check.

As a condition of employment, the DMV will be alerted of any moving violation convictions, including license suspension.

**Contact Information**

Name: DMV Employment

Phone: 8043670528

Note**: Applicants who received a Certificate of Disability from DARS or DBVI between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. **Equal Opportunity Employer

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