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Care Navigator

3 months ago


San Rafael, United States Marin Center for Independent Living Full time

**Summary of Job**:
The Care Navigator will also support the design and implementation of new processes, procedures and training for CalAIM ECM and Community Supports.

**Job Duties and Responsibilities**:

- Design and implementation of processes & procedures, including documentation and systems, for CalAIM ECM and Community Supports
- Serve individuals with health barriers utilizing a person-centered approach and providing wrap-around services
- Provide care coordination, health promotion, comprehensive transitional care, coordination of and referral to community and social support services, benefits navigation, and linkage to stable housing
- Using a person-centered approach, conduct assessments, build care plans with clients, and meet routinely to achieve goals in established timeframe
- Assess client needs in mental health, behavioral health, physical health, substance abuse, financial stability, employment, food security, housing and other needs
- Assist individuals in advocating for services to meet their goals
- Coordinate and facilitate connections and care for clients across multiple agencies
- Provide necessary assistance to clients, such as tracking benefit changes and referring clients to external resources to ensure service needs and goals are met
- Maintain confidential and up-to-date client records, strictly adhering to established protocols, and promptly documenting in data management systems
- Attend multi-discipline coordination meetings to discuss case progress, barriers, and receive guidance from health professionals
- Collaborate with primary care providers, behavioral health and public health agencies, and other community-based organizations to build a support network for clients
- Stay updated on available resources and services for older adults and individuals with disabilities, continuously enhancing service coordination abilities through ongoing education
- Actively participate in assigned meetings and contribute to the collaborative efforts of the team
- Respond promptly to clients, service providers, and community partners to address inquiries and requests
- Train and support clients in self-advocacy skills
- Maintain complete, organized, and confidential client records, ensuring timely data input and well-documented case notes in compliance with federal/state/county, healthcare, funder and the organization’s reporting requirements
- Identify and document success stories to promote organizational learning, create promotional materials, and fulfill reporting obligations
- Initiate and conduct outreach activities to educate clients, service providers, and the community on the organization’s services
- Administer pre
- and post-surveys and record results in survey platforms
- Perform other duties as assigned

**Education and Experience**:

- Bachelor's degree in social services or related field, or combination of college education and relevant work experience
- Minimum two years of professional experience in a related field
- Preferred: Bilingual Spanish/English
- Preferred: Experience working with individuals with disabilities and/or older adults, or personal experience with disabilities

**Skills**:

- Ability to advocate for people with disabilities and train others in self-advocacy
- Excellent interpersonal skills, and effective verbal and written communication
- Strong self-management skills, including time management and the ability to work well with others
- Ability to follow direction, exercise initiative, demonstrate ingenuity, and exercise sound judgment in accordance with established policies and procedures
- Ability to work independently
- Maintain confidentiality and process confidential information appropriately
- Drive, commitment, and patience
- Understand person-centered approach to services

**Other**:

- This position is in person at Marin CIL’s office in San Rafael
- Our standard business hours are from 9:00 AM to 5:00 PM, Monday through Friday, with a designated 1-hour lunch period. We expect all team members to be available and actively engaged in their work during these operational hours unless an alternate schedule has been approved by your supervisor. Additionally, the standard schedule will not exceed 35 hours per week.
- Travel to client home to assess and facilitate access to programs and services and travel to in-person meetings throughout Marin County, with occasional travel to Sonoma, Solano and Napa Counties

Pay: $70,000.00 - $75,000.00 per year

**Benefits**:

- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- San Rafael, CA 94901 (preferred)

Ability to Relocate:

- San Rafael, CA 94901: Relocate before starting work (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person