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Care Navigator Supervisor
2 months ago
We are seeking a highly skilled and experienced Care Navigator Supervisor to join our team at Marin Community Clinics. As a key member of our healthcare operations team, you will be responsible for overseeing the day-to-day activities of our care navigators, ensuring that patients receive exceptional care and support.
Key Responsibilities- Care Navigator Supervision: Provide guidance and oversight to our care navigators, ensuring that they are equipped to provide high-quality care to patients.
- Workflow Management: Collaborate with our care navigator/BH operations manager to standardize workflows and create new ones as needed, ensuring that our care navigation processes are efficient and effective.
- Community Resource Management: Stay up-to-date with community resources and ensure that our care navigators have access to the information they need to support patients.
- Performance Monitoring: Monitor the daily work and performance of our care navigators, providing feedback and coaching to help them improve.
- Staff Supervision: Supervise care navigator staff within your assigned work area, ensuring that they are meeting their performance expectations.
- Communication: Communicate effectively with our care navigation team, ensuring that all team members are informed and aligned.
- Incident Management: Handle site-specific care navigator-related incidents, ensuring that they are resolved promptly and effectively.
- Training and Development: Train lead care navigators and ensure that they understand their role and responsibilities.
- Staffing and Recruitment: Understand staffing requirements and create, execute, and support staff recruitment and retention strategies.
- Meeting Coordination: Assist with the coordination of care navigator meetings and lead care navigator meetings.
- Attendance and Tardiness: Monitor staff attendance and tardiness, enforcing expectations for communicating tardiness and absences.
- Education and Experience: 3 years of supervisory experience, or 3 years of related experience and/or training in a healthcare or social services field, or an equivalent combination of education and experience.
- Medical Experience: At least 2 years of work experience in a medical clinic setting, preferably in a Federally Qualified Health Center.
- Certifications: Medical Assistant Certificate from an accredited school, preferred. Current CPR certification, preferred.
- Technical Skills: Electronic Health Records experience, preferably in Epic EHR.
- Language Skills: Bilingual (Spanish/English) language skills, required.
- Soft Skills: Ability to work in a fast-paced clinic environment, provide excellent customer service, multitask, and prioritize tasks effectively.
We offer a competitive benefits package, including affordable health insurance, Health Reimbursement Accounts (HRA), dental and vision insurance, educational and continuing education benefits, student loan repayment and loan forgiveness, retirement plan, group life and AD&D insurance, short-term and long-term disability benefits, professional fee reimbursement, mileage and cell phone reimbursement, scrubs reimbursement, loupes reimbursement, employee assistance programs, paid holidays, personal days of celebration, paid time off, and extended illness benefits.
All employees are required to be fully vaccinated for COVID-19, including current booster, as a condition of employment, subject to limited exemptions.
