Current jobs related to Customer Service Representative - Janesville - Jones Logistics
-
Customer Service Representative
4 months ago
Janesville, United States Wisconsin Auto Title Loans Full time**Customer Service Representative** at Wisconsin Auto Title Loans, Inc Janesville, WI **Customer Service Representative :** The role of a Customer Service Representative is the first point of contact for our customers. Our Customer Service Representatives learn all aspects of our business and culture and use that knowledge to provide our customers the best...
-
Customer Service Representative
3 weeks ago
Janesville, Wisconsin, United States Argus Technical Full timeJob Summary:Argus Technical is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Maintain a positive and professional...
-
Customer Service Representative
1 week ago
Janesville, Wisconsin, United States Acrisure LLC Full timeJob Title: Customer Service RepresentativeAcrisure LLC is seeking a highly skilled Customer Service Representative to join their team in Janesville, WI. As a key member of the Health Claims department, you will be responsible for providing exceptional customer service to policyholders and providers, ensuring seamless communication and resolution of medical...
-
Customer Service Representative
5 days ago
Janesville, Wisconsin, United States Argus Technical Full timeCustomer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times is crucial for success in this role. Responding promptly to customer inquiries and communicating effectively through various channels are key responsibilities.Key Skills and Qualifications:Excellent communication and...
-
Customer Service Representative
1 week ago
Janesville, Wisconsin, United States Grainger Full timeAbout GraingerGrainger is a leading industrial distributor with operations in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with innovative technology and deep customer relationships.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be...
-
Customer Service Representative
1 week ago
Janesville, Wisconsin, United States NFI Full timeJob SummaryNFI is seeking a highly skilled Distribution Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and handling customer inquiries.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
2 weeks ago
Janesville, Wisconsin, United States First Mid Bank & Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid Bank & Trust. As a key member of our customer support center, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.ResponsibilitiesProvide accurate and...
-
Customer Service Representative
2 weeks ago
Janesville, Wisconsin, United States First Mid Bank & Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid Bank & Trust. As a key member of our customer support center, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.ResponsibilitiesProvide accurate and...
-
Customer Service Representative
1 week ago
Janesville, Wisconsin, United States First Mid Bank & Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid Bank & Trust. As a key member of our customer support center, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.ResponsibilitiesProvide...
-
Customer Service Representative
7 days ago
Janesville, Wisconsin, United States First Mid Bank & Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid Bank & Trust. As a key member of our customer support center, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.ResponsibilitiesProvide...
-
Customer Service Representative
2 weeks ago
Janesville, Wisconsin, United States Impact Confections Full timeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Impact Confections. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring customer satisfaction.Key...
-
Customer Service Representative
3 weeks ago
Janesville, Wisconsin, United States Argus Technical Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Argus Technical. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesCustomer Communication: Respond promptly...
-
Customer Service Representative
2 weeks ago
Janesville, Wisconsin, United States Home Run Auto Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Home Run Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide outstanding customer service and support to...
-
Customer Service Representative
2 weeks ago
Janesville, Wisconsin, United States Mercy Health System Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mercy Health System. As a key member of our customer service team, you will be responsible for managing phone calls from patients and referral sources.Key ResponsibilitiesIntake of referral orders from phone calls, Epic, and faxes using departmental...
-
Customer Service Representative
3 weeks ago
Janesville, Wisconsin, United States First Mid-Illinois Bancshares Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid-Illinois Bancshares. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative
3 weeks ago
Janesville, Wisconsin, United States First Mid-Illinois Bancshares Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid-Illinois Bancshares. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative
1 week ago
Janesville, Wisconsin, United States Data Dimensions Full timePurpose:The Customer Support Representative plays a vital role in providing exceptional service to our customers through phone or email, addressing their questions, concerns, and issues related to our payment services.Key Responsibilities:Handles customer inquiries and problems via telephone, internet, or written correspondence, focusing on basic and routine...
-
Janesville, United States Mercy Health System Full timeResponds to all incoming telephone calls. Resolves all inquiries in a professional manner consistent with the mission of the health system. Assist callers with complaints, appeals, grievances and IRO requests. Attend seminars/training sessions. Add m Customer Service Representative, Customer Service, Insurance, Representative, Healthcare, Retail
-
Janesville, Wisconsin, United States Home Run Auto Group Full timeJob DescriptionCustomer Service RepresentativeJanesville NissanFull-time position with day and evening hours, including every other Saturday.As a Customer Service Representative, you will play a crucial role in providing exceptional customer experiences at Janesville Nissan. You will be responsible for upholding the highest ethical standards, maintaining a...
-
Customer Service Representative BDC- Janesville Kia
3 months ago
Janesville, United States Home Run Auto Group Full timeJob DescriptionJob DescriptionCustomer Service Representative to add to our Call Center TeamJanesville Hours- Monday-Friday Some Days 8-5, some days 11:30am-8pm with Rotating SaturdaysAs a Customer Service Representative you become a cornerstone of our dealership group by providing our guests with excellent customer service in every interaction. A Customer...
Customer Service Representative
4 months ago
The roles and responsibilities of a Jones Logistics Customer Service Representative are as follows:
- TMW: CSR’s and CSM’s will be given specific drivers to update daily in TMW. TMW will be required to be updated every day for the previous day’s work. This means Monday TMW will be completed by Tuesday end of day. If you cannot complete your TMW assignment, you must let your CSM’s know as soon as possible to avoid disciplinary action.
- Q Schedule needs to be updated as soon as a request comes in; once the request is put on the Q, it will provide a time stamp of when the request was received. This will ensure the dispatch team knows how quickly any load will need to be dispatched. This needs to be color-coded properly to know where the driver is being dispatched from.
- Trailers: You will be responsible for assisting the customer on locating a specific trailer if requested. You will be trained on how to use our trailer tracking programs. This may include tracking the position history with date and time stamps as well as tracking each location it has been to.
- Yard Checks will need to be completed as per customer set guidelines. JDC one yard check in the am, WWDC two yard checks per day, Jefferson both locations one yard check. These yard checks will need to be accurate for our customer to use in their day-to-day operation.
- Chain of Command must be followed to ensure consistency across the board. CSR’s will report to their respective CSM’s and the CSM’s will report to their Operations Manager, the Operations Managers will report to their Director of Operations.
- CSR’s will be responsible for gathering all BOL’s and paperwork together to provide to or receive from Drivers picking up or delivering to the CSR’s locations.
- CSR’s will be responsible for assisting Drivers with the following: Trailer locations, Trailer Numbers, BOL’s and all related paperwork, etc.
- CSR’s will be provided with a scanner. CSR’s will be responsible for collecting all POD’s that are turned in at their locations and scanning them into the system. CSR’s will also assist Generac employees requesting POD’s.
- Weekend work will be on a rotating basis, if you are scheduled to work but need to be off it will be your responsibility to secure coverage to your shift. There will be a weekend schedule created three months in advance, which lists, who is working at what location and what shift they will be working. Also included is any contact information.
- Drivers will often times need to fill out forms or collect paperwork from the CSR’s and also fill out request off forms. Those will then be sent to for approval by management.
- The main focus for the CSR is to ensure customer satisfaction is kept at an absolute high every day. You are the first line of defense for the customer, and it is your responsibility to ensure they are taken care of.'
Pay: $40,000.00 - $45,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Have you ever been convicted of a felony?
Work Location: In person
