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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Mercy Health System. As a key member of our customer service team, you will be responsible for managing phone calls from patients and referral sources.
Key Responsibilities- Intake of referral orders from phone calls, Epic, and faxes using departmental procedures
- Insurance verification on each order to assess coverage, documentation, and prior authorization
- Collaboration with healthcare professionals to ensure seamless patient care
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
Why Work with Us?
At Mercy Health System, we value our employees and offer a range of benefits and opportunities for growth and development.
