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Partner Student Advisor
4 months ago
**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.
A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
**Your Role**:
As a Partner Student Advisor (PSA), you will act as the primary pre-departure contact for students enrolling on custom or standard CEA CAPA programs from key sending institutions. This entails guiding students through the enrollment process, advising on all program-related topics including student health and safety, credit transfer, visa and immigration processes and housing. Each PSA will work in collaboration with the partner services team and will be expected to provide timely and accurate advising based on the partner institution’s requirements. The PSA will be expected to meet student enrollment retention goals through careful monitoring and targeting support of each student’s progress through the pre-departure journey.
**What You’ll Do**:
- Develop and maintain extensive knowledge of program details and become an expert on locations where assigned institutions send students.
- Maintain knowledge of program/institution specific enrollment, and academic requirements, and payment procedures for both custom and standard programs
- Identify situations where escalated support from the Partner Services team is required and engage appropriate assistance.
- Collaborate with career and internship coaches assigned to work with students from assigned partner institutions.
- Work in partnership with the Partner Services team to monitor key home institution enrollment numbers on custom and standard programs and provide feedback on where additional support and outreach may be leveraged to reach and exceed targeted enrollment numbers per term.
- Monitor student progress to ensure effective communication in tandem with pre-departure deadlines.
- Master the visa and immigration processes for several countries and provide accurate guidance and advice to students.
- Work collaboratively with various departments across the organization, both domestic and internationally to create and continue to improve the student experience and organizational efficiencies.
- Create and maintain site-specific program literature to help improve the pre-departure process.
- Assist with emergency phone duties as required.
**Starting Salary: $50,000**
- Bachelor’s degree required.
- 2-5 years of experience required.
- Demonstrated commitment to justice, equity, inclusion, and diversity.
- Experience with education abroad is a plus.
- Proficient in Microsoft Office (MS): Word, Excel, and Outlook
- Experience using CRM (Customer Relations Management) databases, Salesforce preferred.
**Core Skills**:
- Excellent organizational and time management skills
- Excellent interpersonal skills, outstanding written and verbal communication skills
- Ability to work in a fast-paced environment.
- Ability to respect confidentiality and ethical boundaries regarding student privacy.
**Why You’ll Love CEA CAPA**:
- Health & Wellness Benefits - in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more
- Up to 8 hours of paid volunteer time in addition to PTO
- Healthy snacks and a coffee bar provided in office
- 12 paid holidays
- Opportunities for employee growth
- Benefits coverage for domestic partners
- Pet insurance available
- Employee discounts at 35+ vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more
- Our commitment to diversity, equity, and inclusion means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._
