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Redbird Card Office Front Desk Manager

4 months ago

Normal, United States Illinois State University Full time

**Job no**: 518950
- **Work type**: On Campus
- **Location**: Normal, Illinois
- **Title**: Redbird Card Office Front Desk Manager
**Division Name**: Finance and Planning
**Department**: Comptroller's Office

**Job Summary**:
The Customer Service Representative is the Redbird Card Office Front Desk Manager who supervises the student workers, manages student schedules, and oversees the front desk office operations. Customer service is the primary function of this position.

**Additional Information**:

- University Benefit Highlights:
- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time- **Salary Rate / Pay Rate**

$16.61 - $21.59/hour

**Required Qualifications**:

- 1. High school diploma or equivalent.
- 2. Any one or combination totaling three (3) years (36 months) from the following categories:

- A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s degree (120 semester hours) equals three (3) years (36 months)

OR
- B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience**Preferred Qualifications**:
1. Knowledge of University accounting system & other University regulations.
2. Knowledge of personal computers and Office software (Word, Excel, PowerPoint, etc.)
3. Ability to operate competently all office machines associated with the position
4. Ability to process and file both numerically and alphabetically.

**Work Hours**:
Monday-Friday 8:30 a.m. 5:00 p.m. during the semester. Move-in weekend hours required (can vary in Fall & Spring). Summer hours Monday-Friday 8:30 a.m. 4:30 p.m.

**Functional Expectations**:
Must be able to complete with or without a reasonable accommodation:
1. Remain at a workstation for extended periods.
2. Effectively communicate on a daily basis.
3. Move about in various locations across campus as needed to complete day-to-daywork.

**Proposed Starting Date**:
August 2024

**Required Applicant Documents**:
Resume
Reference List

**Optional Applicant Documents**:
Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

**Special Instructions for Applicants**:
In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214 must be faxed, mailed or delivered to Human Resources by the deadline date in order to receive the maximum eligible points:
Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

**Contact Information for Applicants**:
Colette Homan
Human Resources
309-438-8848

**Important Information for Applicants**:
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

**Application Opened**: 06/14/2024 11:00 AM CST
**Application Closes**: 06/28/2024 11:55 PM CST