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Application Administrator

4 months ago

Normal, United States Illinois State University Full time

**Job no**: 518684
- **Work type**: On Campus
- **Location**: Normal, Illinois
- **Division Name**: Finance and Planning
**Department**: Application Services

**Job Summary**:
The Application Administrator works within a team environment to maintain, optimize, and provide technical expertise for enterprise and business level information systems (Software Applications and Hardware Components). The incumbent oversees Enterprise and/or Business Applications acting as a Primary or Backup Administrator for off the shelf or open-source business processing software tools for ITSM (Cherwell, ServiceNow), Finance/Accounting Packages (Ellucian Colleague, TouchNet), Learning Management (Canvas), Facilities, Scheduling, Planning, etc. Some of the other larger software tools this team is responsible for include Cognos, SolarWinds Orion, WebTMA, Confluence, GitLab etc.

**Additional Information**:

- Position Highlights:_
- There is the potential for 100% remote work or a hybrid arrangement in this position, residency within the State of Illinois required. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.
- University Benefit Highlights:_
- Health, dental, vision, and life insurance
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time
- Retirement and supplemental retirement

Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

**Salary Rate / Pay Rate**:
$60,000 - $80,000 annual

**Required Qualifications**:

- High school diploma or equivalent
- Any one or any combination totaling two years (24 months) from the following categories:
a. College coursework which includes Information Technology, IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

- 30 semester hours equals one year (12 months)
- 60 semester hours or Associate’s degree equals 18 months
- 90 semester hours equals two years (24 months)
- 120 semester hours or Bachelor’s degree equals three years (36 months)

b. Work experience in IT-related functions, such as IT support, systems administration, hardware/software support, programming, networking, IT systems integration, or closely related field.
- Experience with ITSM, ticketing, and issue tracking

**Preferred Qualifications**:

- Knowledge of and experience with:
a. source control such as GitLab
b. different Server Operating Systems such as Windows Server, Red Hat Enterprise Linux
c. containerization software such as Docker, Red Hat OpenShift Container Platform, Amazon Elastic Container Service, etc.
- Experience with/on:
b. deploying and maintaining software on physical servers, virtual servers, and in container-based platforms
c. Virtual Computing using VMware specific technologies
d. Cloud Computing (Amazon AWS, Azure, etc.)
e. common higher education administrative systems
- General understanding of underlying database technologies and ability to use 1 or more common SQL query/reporting tools such as SQL Developer, TOAD, Cognos, SSRS, Crystal Reports, etc.
- Knowledge of:
a. Web Server Software such as Apache, IIS, Tomcat, WebLogic
b. IT Infrastructure Hardware such as Servers, Storage, Networking, Backups
- Familiarity with Single Sign-On concepts and understanding of Security Assertion Markup Language (SAML) and Multi-Factor Authentication (MFA) technologies
- Ability to:
a. leverage Microsoft Word, Visio, and Excel
b. work independently and in a team environment with good communication and collaboration skills
c. create good technical documentation that is useful to other team members and various audiences
d. adapt quickly to new technologies and changing business requirements
- Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality and reliability
- Strong project, analysis, and research skills
- Foundation qualification in Information Technology Infrastructure Library (ITIL)

**Work Hours**:
Core Hours: 8:00am-4:30pm Monday through Friday; occasional weekend and evening hours as business needs dictate

**Functional Expectations**:
Must be able to complete the following with or without a reasonable accommodation:

- Remain at a workstation for extended periods.
- Distinguish colors on a monitor.
- Effectively communicate on a daily basis.

**Proposed Starting Date**:
June 2024

**Required Applicant Documents**:
Resume
Reference List

**Optional Applicant Documents**:
Transcripts - See Special Instructions to Applicants for additional o