Account Manager

3 weeks ago

Newport Beach, United States Church and Casualty Insurance Agency Full time

**Job Title**:Account Manager

**Job Summary**:
To provide personal and professional customer service. To maintain relationships and increase active hands-on approach to assist Account Executives and Producers to manage and grow their client base including cross-selling and seeking referrals.

**Education**:
High School Diploma (or GED or High School Equivalence Certificate)

Bachelor's Degree (preferred)

**Licensing Requirements**:
Fire & Casualty/Life & Health license; Insurance industry designations are a plus

**Skill Requirements**:
Outlook, Lotus Notes, ability to use agency management system preferably AMS 360.

**Administration and Management - **Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

**Customer and Personal Service - **Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Call center experience is a plus.

**Clerical - **Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

**Cross-Selling and Marketing - **Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, as well as product demonstration.

**Job Duties**:

- Responsible for inbound/outbound calls from/to customers and Producers and assist with their insurance needs and concerns in a timely manner.
- Responsible for qualifying and communicating to other departments with any customer service issues.
- Maintain and process current policy information, including reviewing policy, verifying accuracy of policy information and request for corrections and amendments from the insurance company.
- Assist the Account Executive and/or Producer in regularly servicing an assigned book of accounts.
- Assist in follow up including collection of data for insurance underwriting.
- Attends renewal meetings on select accounts

**Physical Duties and Working Conditions**:
General office and computer work. Travel to client locations as needed. Occasional lifting of up to twenty five pounds. Constant standing, sitting, and walking. Occasional twisting, bending and reaching. Ability to listen to and comprehend both written and verbal communication to and from co-workers and clients.

Pay: $26.00 - $36.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Work from home

Weekly day range:

- Monday to Friday

Work setting:

- Remote

**Education**:

- Associate (preferred)

**Location**:

- Newport Beach, CA (required)

Work Location: Remote

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