Front Desk Receptionist
2 months ago
'''Job Summary'''
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.
'''Responsibilities'''
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Upsell products and services to maximize sales opportunities
- Conduct outbound calls to follow up with customers or provide additional information as needed
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and identify areas for improvement in our processes or services
- Collaborate with other team members to ensure a seamless customer experience
'''Skills'''
- Excellent verbal and written communication skills in English (multilingual skills are a plus)
- Strong phone etiquette and the ability to handle difficult or irate customers with professionalism and empathy
- Sales experience and the ability to effectively upsell products or services
- Strong interpersonal skills and the ability to communicate effectively with customers of diverse backgrounds
- Proficiency in data entry and the ability to accurately input customer information into our system
- Ability to analyze customer needs and provide appropriate solutions or recommendations
- Fluency in Spanish is highly desirable but not required
Pay: $17.00 - $20.00 per hour
**Benefits**:
Experience level:
- 1 year
Shift:
Part
- Time
9am-2:00pm
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Irvine
Work Location: In person
**Job Types**: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Schedule:
- Monday to Friday
- Morning shift
Ability to Commute:
- Irvine, CA 92606 (preferred)
Ability to Relocate:
- Irvine, CA 92606: Relocate before starting work (required)
Work Location: In person
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