Operations Support

1 month ago


New York, United States Brookdale Associates Full time

**At-a-Glance**:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring Operations Support

**Position: Operations Support**

**Location: New York, NY**

**Job: Onsite**

**Pay Rate: $22.00 to $25.00**

**What You’ll Do**:
**Project/Relationship Management**:

- Act as main point of contact pre-trade execution.
- Responsible for onboarding new and organic clients, ensuring that all documents are received, accounts, reports and entitlements are set up prior to the client's scheduled launch date.
- Work with clients to help prioritize accounts.
- Stepping in to move the process forward, as required.

**Single Point of Contact & Escalation for Clients & Internally**:

- Reduce multiple touch points and entry points into the firm.
- Knows the client, can have the difficult conversations, correct contacts to get what we need to ensure the client is appropriately set up.
- Ensures any client issues are promptly surfaced, escalated, and resolved in a timely manner.

**Subject Matter Expert**:

- Know and understand entity structures, regulatory requirements, jurisdictions, and our own process flow. Collaboration with Business Units and IT to identify, drive and implement process improvements and technology solutions.
- Provides Value Added Education: Proactive regulatory discussions in relation to On-Boarding (Client 2111, Client 4210, deemed ISDA)

**What You Bring**:

- Bachelor's degree required.
- 5+ years of experience in financial industry within onboarding and/or operational related roles.
- Technical understanding of transaction life cycle in one or more asset classes (Equity & FI Cash, Rates, Credit and Equity OTC Derivatives, OTC Clearing, Listed Derivatives, FX, Loans, Sec Lending, Commodities).
- Very strong interpersonal and communication skills with the ability to deal with Sales and Trading, all levels of the client organization and representatives from infrastructure teams.
- Client facing experience & ability to manage expectations effectively.
- Proven experience with external institutional client communication and interaction.
- Exceptional problem-solving and organizational skills.
- Strong listening and verbal/written communications.
- Strong presentation skills.
- Ability to independently navigate the organization.
- Work within a quickly changing environment and remain composed under pressure.
- Conceptual understanding of Pre & Post Execution Onboarding process across various products (Legal, Credit, Docs, NMR, Compliance etc.)
- Ability to work as part of a team and adapt to the needs of the team as they arise.
- College/University degree or equivalent with a business focus and relevant/proven experience.

Pay: $22.00 - $25.00 per hour

Schedule:

- 8 hour shift

Work Location: In person


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