Product Operations Support Officer
1 month ago
General Department Description:
- Global Transaction Banking Department Americas (GTBA) Office provides various transaction banking solutions, such as payment/collection services, cash management, liquidity management, trade finance (conventional L/C, Supply Chain Management, Stand-by LC), Commercial Card and FX and Treasury related products and solutions. The Department promotes our products and solutions to our corporate customers, primarily Japanese and US corporate customers.
- Summary:
- Our Product Operations team (ProOpe) sits alongside our Cash Management Technical Support team and is responsible for providing administrative and operational support relating to the onboarding and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services. In addition to working most closely with our Cash Management Technical Support team and Implementation team, ProOpe works closely with stakeholders in Cash Product Development, Cash Sales and coverage bankers in JNAB and Banking Americas as well as with GTBD Tokyo and our coverage bankers in Japan.
- The client base consists mainly of Japanese subsidiaries operating in the Americas, primarily in the United States, although the team also services some non-Japanese customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan.
Principal Duties and Responsibilities:
- ProOpe team members provide key operational support to the customer onboarding process and ongoing support to existing customers in using GTBA’s Cash Products.
- Develop a strong relationship with internal stakeholders
- Develop a practical understanding of our product offering (payments, collections and information reporting) and channels (Mizuho Global e-Banking - MGeB, MGeB Plus, Host-to-Host, and PNC as a partner bank) as this relates to the role
- Prepare customer documentation (GTBA service agreements and registration forms)
- Maintain a log of incoming document
- Verify customer signatures and circulate to ACBD1 for execution, as applicable
- Deliver executed agreements to customers and Back Office
- Perform the end-to-end customer registration process for the cash management services and products in a timely manner to complete the customer onboarding process for quick revenue generation
- Manage changes to customer profiles in multiple systems:
- Name changes
- Address changes
- Users amendments (add, delete)
- Service configuration changes
- Service/Account addition and termination
- Maintain an accurate customer tracking database
- Upload documentation to our back office systems
- Ensure MGeB fees are deregistered/reregistered in our e-Billing system when a customer terminates an account
- Preparation and review of monthly pooling reports
- Understand team processes and suggest process improvements, as applicable
- Actively participate in other ProOpe assigned duties and projects as required from time-to-time
- Manage communications from Tokyo
Key requirements and attributes:
- Strong verbal and written communication skill
- Business level proficiency in English, if not native
- 2+ years of relevant working experience
- Ability to manage multiple step processes with strong prioritization skills in a complex, fast-paced environment
- Demonstrates basic problem solving abilities and willing to take on responsibility
- Desire to learn our systems especially as this relates to company and user registration processes
- Hands-on and positive can-do work attitude towards complex internal processes
- Prior knowledge of cash management products and services useful but not required
- Ability to work with staff of all levels and across teams and departments
- Excellent experience with Microsoft Office product suite (PowerPoint and Word) and proficient in ExcelOther requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
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