Customer Care Specialist Work From Home

2 weeks ago

Sunrise, United States HealthTrust Workforce Solutions WFH Full time

**Introduction**:
**Benefits**:
HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

We are seeking a(an) Customer Care Specialist Work from Home for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply

**Job Summary and Qualifications**:
**JOB TITLE - **Customer CARE Specialist

**GENERAL SUMMARY OF DUTIES**

**SUPERVISOR - **Credentialing Manager

**SUPERVISES** - None

**ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO**:

- Answers incoming inquiries from DHPs, Facilities and Agencies by clarifying desired information; researching, locating, and providing essential information
- Resolves problems by clarifying issues; researching and exploring answers and determining alternative solutions
- Escalates unresolved problems to immediate supervisor for resolution
- Fulfills Facilities’ requests for credentialing by sending credentialing packets or links to all DHPs entered in Inventory Log
- Accurately record all follow up activities in Inventory Log (Follow up and Sent to Facility)
- Notify facilities on a monthly basis of DHPs that do not respond to credentialing requests
- Responsible for entering basic DHP information in Staff PM for DHPs requesting access to participating eDHP facilities
- Act as a backup to data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.
- Maintains set production and quality standards
- Maintains accurate records of all files in Staff PM; records all activities in the diary
- Creates ad hoc reports as requested
- Maintains privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form. Limits access to all information to job-related on a need to know basis
- Participates in special projects as needed and performs other duties as assigned.
- Notifies respective Supervisor of problem-causing trends on items needing attention

**KNOWLEDGE, SKILLS & ABILITIES - **This position requires the following mínimal requirements**:

- Excellent customer focus and customer service skills
- Outstanding Listening and phone skills
- Excellent oral and written communication skills
- Ability to build relationships with internal and external customers
- Strong people skills, interpersonal savvy and problem solving skills
- Ability to multi-task and prioritize
- Ability to work well within a team environment and independently
- Strong knowledge and experience with Microsoft Office, Outlook, Excel, general office products
- Ability to learn new software programs

**EDUCATION - **High school education or GED Equivalent Required

**EXPERIENCE - **One to three years in a related field.

**CERTIFICATE/LICENSE** - None

**PHYSICAL DEMANDS/WORKING CONDITIONS **
- Requires prolonged sitting. and exerting up to 10 lbs force occasionally
- Requires and some bending, stooping, and stretching
- Require eye-hand coordination and manual dexterity sufficient to operate a keyboard, p

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