![Synergistix Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
6 days ago
**JOB LOCATION**: 480 Sawgrass Corporate Parkway, Suite 200, Sunrise, Florida 33325.
**Company Overview**:
**Why Join Us?**
We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment.
**Position Summary**:
The SampleIQ Customer Service Representative will provide exceptional customer service support for a number of products and services. The primary responsibility for this position is to provide customer service phone support for the needs of health care providers and pharmaceuticals sales representatives.
**Key Responsibilities**:
- Aiming to transcend customer’s experience every time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Building relationships with customers to create a reputation of exceptional customer service.
- Following strict guidelines, processes and company standards.
- Responding promptly to customer inquiries.
- Ability to de-escalate issues in stressful situations.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Providing daily follow-up to ensure customer satisfaction.
- Tracking “Open Tickets” and keeping ticket histories current and complete, including customer interactions, transactions, comments and complaints.
- Answering “how to” questions and directing customers.
- Monitoring all customer support calls in the call-tracking system.
- Returning calls from customers, as well as entering new issues or requests into the call-tracking database on a daily basis.
- Documenting resolutions and offering suggestions for inclusion in department knowledge base.
- Ability to read from scripts.
- Passionate, friendly and enthusiastic attitude towards customers.
**Qualifications/Competencies**:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
- Compliance with all personnel policies.
**Education, Experience & Technical Requirements**:
- 2+ years of customer service experience.
- Experience servicing high-end customers in a call center setting.
- Experience working with chat based Customer Support Web Application.
- Required understanding of standard concepts, practices, and procedures within the technology field.
- Ability to work flexible hours.
- Ability to type 40 wpm.
**Soft Skills**:
- Excellent customer service skills required.
- Strong organizational, verbal, written and inter-group collaborative skills a must.
- Ability to prioritize issues and respond accordingly.
- Strong analytical and problem solving abilities.
- Demonstrated ability to work individually as well as part of a team.
- Self-motivated with the ability to take initiative and provide results.
- Flexibility to perform duties outside of normal job scope.
**Perks of Being a "Synergistian"**:
Synergistix offers a comprehensive benefits package including:
- Comprehensive health plans with generous company match for employee and dependents.
- 401k plan
- Dental and Vision plans
- Supplemental/Gap Plans
- Short and Long Term Disability insurance
- 100% company paid life insurance plan (with buy up)
- Spouse and Children life insurance plans
- Up to 5 weeks of Paid Time Off (PTO)
- Paid Day Off during the month of your birthday
- Paid Day Off during the month of your service anniversary
- Company-paid Volunteer Time
- Flexible work schedules
- Telecommuting (for qualifying positions)
- Casual Dress 5 days a week
**Synergistix Cares about its Employees**:
At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks
- Annual Employee Appreciation Day
- Monthly Town Hall Meetings
- Birthday and Service Anniversary Celebrations
- Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
- Bagel Friday’s
- Game room
- Dry cleaning service
- Monthly appreciation events
- ...and much more
-
Bilingual Customer Service Representative
6 days ago
Sunrise, United States Home Specialist MV LLC Full time**Company**:Established Home Improvement Company focused on energy-efficient Impact Windows and Doors**.** **Duties**: - Provide product information, resolve complaints, and process orders - Conduct outbound calls for sales and follow-up purposes - Upsell products and services to customers when appropriate - Maintain a high level of professionalism and...
-
Sunrise, United States Advance Truck Parts Full timeJob DescriptionJob DescriptionJob descriptionWe are looking for a high-energy team member for the position of Bilingual Customer Service and Order Fulfillment Specialist. The team member will be responsible for the daily processing of sales orders, managing and picking products, documentation, and handling various tasks related to order fulfillment and...
-
Customer Service Specialist
1 month ago
Sunrise, United States Synergistix Full timeJOB LOCATION: 480 Sawgrass Corporate Parkway, Suite 200, Sunrise, Florida 33325.Company Overview:Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of...
-
Customer Service Specialist
4 weeks ago
Sunrise, United States Synergistix Full timeJOB LOCATION: 480 Sawgrass Corporate Parkway, Suite 200, Sunrise, Florida 33325.Company Overview:Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of...
-
Customer Service Specialist
3 weeks ago
Sunrise, United States Synergistix Full timeJOB LOCATION: 480 Sawgrass Corporate Parkway, Suite 200, Sunrise, Florida 33325.Company Overview:Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of...
-
Customer Service Specialist
2 weeks ago
Sunrise, United States City of Sunrise Full timeDescription NATURE OF WORK This classification involves the creation and maintenance of customer accounts for municipal gas, water, and wastewater services from the City. An employee in this position provides information to customers; opens and closes accounts; arranges for start, transfer, and disconnection of services; notifies utilities regarding...
-
Customer Service Bilingual Phone Representative
2 weeks ago
Sunrise, United States Home Specialist MV LLC Full time**Company**:Established Home Improvement Company focused on energy-efficient Impact Windows and Doors**.** **Position**: Home Improvement Inside Bilingual English Spanish Sales Representative **Required Skills**: - Strong Effective sales skills **Experience**: - 3-5 years of sales experience - A proven track record in home improvement sales a...
-
Customer Service Representative
6 days ago
Sunrise, United States American Leak Detection of South Florida Full timeThe Customer Service Representative at American Leak Detection of **South Florida** is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the area. Looking for...
-
Customer Service Representative
3 days ago
Sunrise, United States American Leak Detection of South Florida Full timeJob DescriptionJob DescriptionThe Customer Service Representative at American Leak Detection of South Florida is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers...
-
Insurance Customer Service Representative
4 weeks ago
Sunrise, United States Allstate Insurance Full timeAre you looking to be part of one of the country's most successful Allstate agencies? If so, look no further, we have huge goals to crush, and you can help us achieve them by joining our award winning team! We are seeking a qualified professional to join our team for the role of Insurance Customer Service Representative. (Base pay plus...
-
Customer Care Specialist Work From Home
2 weeks ago
Sunrise, United States HealthTrust Workforce Solutions WFH Full time**Introduction**: **Benefits**: HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral...
-
Customer Experience Specialist
2 weeks ago
Sunrise Manor, Nevada, United States Rebag Full timeCompany Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale...
-
Customer Experience Specialist
2 weeks ago
Sunrise Manor, Nevada, United States Rebag Full timeCompany Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale...
-
Customer Service
2 months ago
Sunrise, United States BLUE LINE HEALTH INC Full timeJob DescriptionJob DescriptionLooking to hire for customer service positions. -Must have 2-40 Health Insurance licenseNo Sales!
-
IT Services Support Specialist
6 days ago
Sunrise, United States BeneLynk Full timeCOMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on...
-
Customer Service Admin
1 month ago
Sunrise, United States Marmc Consultants, LLC Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and...
-
Customer Service Representative
4 weeks ago
Sunrise, United States Assurean Full timeLooking for a motivated customer service agent to join our winning culture! Assurean is one of the fastest growing Independent insurance agencies in the country. If you are looking to join a company that values its employee's development, career growth, collaboration, and innovation, you have come to the right place. Customer service experience is preferred...
-
Customer Service Representative
4 weeks ago
Sunrise, United States PROTOCOOL Cooling Solutions Full timeAre You a Customer Service Representative Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work? Stop Working At A Job That You Hate. Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career *We Don’t Want To Be A Pit Stop In Your Career - We Want To Be The...
-
Customer Service Representative
4 weeks ago
Sunrise, United States PROTOCOOL Cooling Solutions Full timeAre You a Customer Service Representative Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?Stop Working At A Job That You Hate.Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career*We Don’t Want To Be A Pit Stop In Your Career – We Want To Be The...
-
Call Center Sales Manager
6 days ago
Sunrise, United States Home Specialist MV LLC Full time**Company**:Established Home Improvement Company focused on energy-efficient Impact Windows and Doors**.** **Job Summary**: **Responsibilities**: - Manage and supervise a team of call center representatives - Develop and implement strategies to meet and exceed performance targets - Monitor calls to improve quality, minimize errors, and track operative...