Front Office/operations Manager

2 weeks ago

Cranford, United States G&B HOTEL EMPLOYEE LEASING LLC Full time

Description:
We are seeking an experienced Front Office/Operations Manager to join our team at the Homewood Suites by Hilton - Cranford. In this role, you will be responsible for overseeing the day-to-day operations of the hote, maintain a high quality of services offered to guests through management of the functional areas of guest registration, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel.

**Responsibilities**:

- Manage and oversee all hotel operations, including front desk, Housekeeping, Maintenance and F&B department.
- Supervise Front Desk staff (hire, train and manage staff members). Schedule staff according to labor standards and forecasted occupancy.
- Ensure that all hotel policies and procedures are being followed by staff members. Lead by example.
- Monitor guest satisfaction and respond to any complaints or issues in a timely and professional manner. Receive departmental related guest complaints and ensures corrective action is taken.
- Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
- Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
- Other duties as assigned.

**Job Skills**:

- Analyze and interpret business records and statistical reports; interpret policies established by administrators.
- Use mathematical skills to interpret financial information and prepare budgets.
- Understand the government regulations covering business operations.
- Make business decisions based on production reports and similar facts, experience, and opinion.
- Plan and organize the work of others.
- Change activity frequently and cope with interruptions.

**Requirements**:
**Education**
- Bachelor’s Degree in Management, Hotel Administration, Business or related field.

**Experience**
- Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

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