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Law Enforcement Crisis Liaison

3 months ago


Camp Verde, United States Solari Full time

**Schedule**:Wed-Sat 1030-2100. **Fully on-site role working out of 911 E Sawmill Road Flagstaff, AZ**. **MUST BE ABLE TO PASS A POLICE BACKGROUND CHECK**

**The Job/What You'll Do**:
The Law Enforcement Crisis Liaison's role is responsible for ensuring strong collaboration between the Crisis Response Network and police departments with the goal of increasing the number of calls diverted from the 911 system to the crisis system. Includes co-locating in 911 dispatch centers, creating training, completing training of law enforcement personnel, and operating as a crisis specialist as scheduled.

**Responsibilities**:

- Law Enforcement Crisis Liaison _
- Collaborates with Contact Center Leadership and 911 leadership to develop training on mental health and the crisis system.
- Completes training for law enforcement personnel, including CIT training, recorded training, and in-person classroom training of 911 staff.
- Attends community, stakeholder, and system partner events to improve coordination and collaboration between the crisis system and police.
- Utilize knowledge of healthcare industry standards and clinical assessment and intervention skills resulting in crisis or contact resolution.
- Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
- Provide health education and community resources based on the intervention provided.
- Assist in communication collaboration between crisis specialists, crisis supervisors, and 911 centers on calls from and to co-located centers when on-site as needed.
- Other tasks and duties as assigned
- Crisis Specialist_
- Screen and triage incoming crisis requests resulting in safety and crisis resolution.
- Effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
- Participate in required training, supervision, meetings, and clinical oversight; demonstrates enhanced knowledge and skill over tenure at CRN for of new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, mental health and diagnostics, community resources, effective communication, active listening, speech analytics, contact center industry standards, and recovery and resiliency practices.
- Ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice.
- Adhere to call center policy and procedures.
- Other tasks and duties as assigned

**Knowledge, Skills, Abilities**:

- Critical thinking and effective decision-making for managing high-acuity crisis requests and decision-making skills that facilitate safety and crisis resolution.
- Demonstrates clear/concise/logical verbal and written business communication.
- Plans effectively; Adjusts effectively to new processes; Builds and maintains collaborative relationships.
- Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health, crisis assessment and intervention, suicide intervention, recovery concepts, and community resources; Demonstrates knowledge of the Medicaid behavioral health adult and children's systems in states where CRN has crisis contracts (e.g. Arizona); Demonstrates; concurrent management of multiple tasks and deadlines.
- Ability to act professionally and maintain appropriate boundaries with clients and staff.
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
- Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
- Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

***Education & Experience**:

- 1-2 years of experience in the field
- **Specifications**: Managing high-risk, high-acuity, or crisis patients or members; Behavioral health professional preferred; Contact Center experience preferred. Crisis specialist or crisis supervisor experience, knowledge of police procedures and culture, training experience, experience collaborating with external parties
- GED/High School Diploma

**MUST BE ABLE TO PASS A POLICE BACKGROUND CHECK**

**Schedule**:Wed-Sat 1030-2100.** Fully on-site role working at 911 E Sawmill Road Flagstaff, AZ**

**Wireless (Wi-Fi) connection is not permitted for this position; you must be connected into your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed).**

**Working Conditions**:
While performing the job duties in the office or at a home office, the employee is frequently required