Operations Coordinator

3 weeks ago

Universal City, United States Tricon IT Solutions (For End Clients) Full time

**Qualifications**:

- Associate Degree or equivalent work experience.
- Minimum 1 year of experience with:

- Content quality assurance testing, protocols, techniques and governance
- Streaming apps on digital platforms and consumer products
- Working knowledge of:

- Content management system (CMS) publishing workflows
- Multi-language asset content delivery and QA
- Research and consulting on publishing procedures, administration protocols, and industry trends

**- Familiarity with**:

- Database management and API delivery specifications & workflows
- Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable
- Ability to work remotely while based out of Universal City, Los Angeles, CA

**Responsibilities**:

- Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines
- Perform validation and content presence checks across a multitude of device platforms, including: mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
- Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
- Track and update QA fulfillment progress through our databases
- Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

**What is the reason for this opening(s)?**
- Short-term project support

**Can you tell me about this position and the day-to-day activities?**
- True Job Title: Associate, Content QA
- Assist with video and audit checks for go live on Peacock o Confidentiality is extremely important o Some light documentation
- Additional correspondence with other team members o Assisting with the “busy work”
- Working on sensitive content
- Example Scenario - Large series show: preliminary checks
- Sit down, put in headphones and start watching video - Going through to ensure that the video is good quality, the audio is in sync, closed captions working, audio descriptions working
- If issues found, to bring to HM for resolution.

**Of the items listed on the job description, can you tell me the top 3 skills for the role?**
- Organization - will have multiple projects at a time
- Work well with others - will be working closely with o Eye for detail - even the slightest misspelling, macro blocking, other big and/or small items o Investigation skills

**What stands out to you on a resume?**
- Someone with relevant experience
- Working with a production company or a studio
- Familiar with Peacock service o Experience over degree

**What has made someone successful in this role in the past? Or unsuccessful in the past?**
- Successful - able to work on multiple things and not lose track of where they are at with each project. Someone willing to ask questions
- no question is too small. Extensive attention to detail, willing to learn and be trained
- Unsuccessful - someone who is hoping this position will turn into a FTE or a manger position.

**NOTES FROM HIRING MANAGER**

**What is the reason for this opening(s)?**
- Short-term project support

**Can you tell me about this position and the day-to-day activities?**
- True Job Title: Associate, Content QA
- Assist with video and audit checks for go live on Peacock o Confidentiality is extremely important o Some light documentation
- Additional correspondence with other team members o Assisting with the “busy work”
- Working on sensitive content
- Example Scenario - Large series show: preliminary checks
- Sit down, put in headphones and start watching video - Going through to ensure that the video is good quality, the audio is in sync, closed captions working, audio descriptions working
- If issues found, to bring to HM for resolution.

**Of the items listed on the job description, can you tell me the top 3 skills for the role?**
- Organization - will have multiple projects at a time
- Work well with others - will be working closely with o Eye for detail - even the slightest misspelling, macro blocking, other big and/or small items o Investigation skills

**What stands out to you on a resume?**
- Someone with relevant experience
- Working with a production company or a studio
- Familiar with Peacock service o Experience over degree

**What has made someone successful in this role in the past? Or unsuccessful in the past?**
- Successful - able to work on multiple things and not lose track of where they are at with each project. Someone willing to ask questions
- no question is too small. Extensive attention to detail, willing to learn and be trained
- Unsuccessful - someone who is hoping this position will turn into a FTE or a manger position.

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