Member Services and Receptionist

1 month ago

Costa Mesa, United States Mesa Verde Country Club Full time

**Job Title: Member Services / Receptionist**

**Responsibilities and Tasks**
- Greet members and guests in a friendly and professional manner and make every effort to remember their surnames
- Answer and manage the Club's main phone line, and monitor the Pacesetter App, taking messages and transferring calls as needed
- Maintain and update the daily dining and club event reservations in ForeTees
- Assist with word processing functions, such as creating place cards for dining and club event reservations
- Complete new member vetting, ensuring background checks are completed
- Assist with coordinating the monthly member cocktail party and welcome all attendees
- Complete all member mailings and coordinate with FedEx and UPS regarding pickups and deliveries
- Complete all kid’s camp registrations and confirm weekly reservations
- Use Club-specific software to assist members in answering questions regarding reservations for dining, golf, tennis, kids activities, etc.
- Offer member services, including scanning, copying, and mailing
- Order all office supplies
- Maintain the appearance of the reception area and ensure a clean and organized workspace
- Provide administrative support to the Director of Membership Experience and Department Heads as needed
- Assist with special projects as assigned by the Director of Membership Experience
- Is responsible for knowing MVCC employee policies and procedures and working by the MVCC core values
- Perform any other duties or requests assigned by the Director of Membership Experience, Clubhouse Manager, or General Manager
- Maintain regular attendance on Mesa Verde Country Club property

**Required Skills**:

- Ability to engage with members as well as staff and be especially empathetic to the needs of both constituents; excellent written and verbal communication skills.
- Must be computer literate and proficient with Microsoft Office Suite.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
- Project Management - Communicates changes and progress; Completes projects on time.
- Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Provides vision and inspiration to peers.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well.
- Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Makes timely decisions.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
- Quantity - Completes work in timely manner, Works quickly and efficiently.
- Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management dire

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