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Experienced Veterinary Receptionist
1 week ago
**NHAH Reception/CSR, **Job Description
Client Service Representative
**POSITION OVERVIEW**
We are one of Orange County's oldest Animal Hospitals serving the pet health care needs of the Costa Mesa/Newport Beach/Irvine and surrounding cities since 1947. We have 8 full-time doctors and are looking for a Receptionist to join our team Receptionists report to the lead receptionist and hospital manager. Reception staff members are responsible for maintaining a positive, caring and friendly environment in reception with our clients and patients, addressing client concerns, scheduling appointments, fielding client phone calls, record keeping and keeping the reception area clean.
**AGE REQUIREMENT**
- Minimum age requirement is 18 years old
**EDUCATION AND LICENSURE REQUIREMENTS**
- High school diploma or equivalent
**EXPERIENCE REQUIREMENTS**
- Significant experience with basic office functions in a busy office environment
- Minimum 1 year of veterinary practice experience preferred
- Customer Service background required
- Veterinary knowledge required
**PERSONAL REQUIREMENTS**
- Must uphold our core values of: Integrity, Compassion, Self-Improvement, Reliability, Positivity and Team Spirit.
- Enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
- Should be able to stay calm and efficient during a medical crisis
- Is well-spoken and approaches his/her job duties in a mature nature
- Is experienced in the teamwork approach and works well with all levels of hospital team members; avoids gossiping
- Has excellent client communication skills
- Ability to quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
**PHYSICAL REQUIREMENTS**
- Be able to lift and carry records, equipment, and animals weighing up to 40 lbs.
- May be able to sit and stand for extended periods of time-Shifts vary from 8-10 hours
**WORK CONDITIONS**
- May be exposed to unpleasant odors, noises and animal feces
- May be exposed to bites, scratches and contagious diseases
- May be exposed to radiation from hospital equipment
- Should be able to work unaffected in an environment where dogs are barking
- Be available to work evenings and weekends
- Shifts range in length starting at 6:45am and some shifts end at 7:30pm
- Must be able to work shifts between 6 and 10 hours in length, depending on scheduling needs
- All hours are prescheduled
- Weekends are mandatory.
- Flexibility and willingness to help cover shifts when needed
- Willing to stay late in case of emergency cases that run past hospital hours
**Job Types**: Full-time, Part-time
Pay: $17.00 - $21.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Customer service: 1 year (preferred)
- Veterinary experience: 1 year (required)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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