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Tele-sales Representative

2 months ago

Melrose Park, United States Farmer Brothers Full time

The** Phone Sales Representative** assists our DSD network by ensuring a positive customer experience through a consultative sales strategy over the phone and accurate order entry for an assigned territory. The duties listed portray in general terms the type and level of work performed and are not intended to be all inclusive.

**Responsibilities**
- Contact customers according to frequency communicated by DSD network to obtain orders.
- Engage in active dialogue with customers, which creates opportunities to introduce new items, LTOs, or upgrade coffee.
- Recommend solutions to meet customer expectations.
- Accurately enter orders in system in a timely manner to ensure on-time delivery.
- Provide outstanding customer service and timely follow-up.
- Answer all customer questions honestly and accurately.
- Engage field sales as needed for demos, in-person meetings, etc.
- Consistently make a good first impression when contacting customers.
- Maintain a friendly, professional tone at all times.
- Communicate professionally, clearly and precisely with customers in written and verbal form.
- Participate in proactive team efforts to achieve departmental and company goals.
- Other duties as assigned by management.

**Education & Experience**
- High School Diploma or GED required.
- 1 or more years of successful phone-based Customer Service/Sales experience required.
- Basic computer skills, including order entry and MS Office Suite.
- Experience in coffee industry or another specialty food product (nice, but not required).

**Personal & Professional Skill Sets**
- Accuracy and attention to detail.
- Consistently demonstrate interpersonal skills and positive attitude.
- Desire and ability to sell over the phone.
- Proactive team-oriented problem solver who takes ownership of their work.
- Accurate keyboarding and math skills.
- Excellent communication skills, verbal and written.
- Self-motivated individual with the ability to work under mínimal supervision

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