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Front Desk Associate-sugarland

4 months ago

Sugar Land, United States EUROPEAN WAX CENTERS Full time

* We are looking to hire for: Sugarland, TX

The Guest Service Associate is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

A Day in the Life
- Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
- Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Handles confidential information, including guest contact information, with a high degree of integrity
- Books guests’ reservations accurately and efficiently while providing an excellent guest experience
- Confirms reservations by calling guests 1-2 days before the guests’ reservation
- Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
- Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
- Ensures desk area and equipment are clean and in good working order at end of shift.
- Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.

What Sets You Apart
- Ability to be friendly and engaging on the phone with guests.
- Ability to focus on phone calls in a fast paced environment
- Ability to handle escalated calls with confidence and professionalism.
- Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
- Ability to prioritize work effectively.
- Strong verbal communication skills.
- Ability to receive constructive feedback from team and management
- Must be able to work well with the team.
- Must be dependable and reliable
- Must have flexibility to meet shift requirements
- Must be a team player and pick up shifts, if needed

Education and Experience
- High school diploma required.1-3 years of experience in a call center or retail environment preferred

**Job Types**: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 15 - 35 per week

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

Work Location: In person