Technical Support Specialist
1 week ago
**Position Summary**
The** Technical Support Specialist** will be responsible for assisting customers who are experiencing technical issues with their menu boards or other technology.
**Key Responsibilities**:
- Troubleshoot technical issues.
- Provide accurate and timely customer feedback.
- Tracking and documenting service calls into ticketing system.
- Willingness to learn other IT functions, such as imaging computers/screen and POS systems.
- Availability to be on-call during evenings and weekends (rotating schedule with Team).
- Other duties as assigned.
**Skills and Qualifications**:
- At minimum, a high school diploma is required.
- 2 years of phone support experience required.
- An understanding of computers and other technology.
- Ability to troubleshoot issues & problem-solve.
- Exceptional customer service skills.
- Good written and verbal communication.
**Physical Requirements**:
- Ability to sit or stand for extended periods of time.
- Manual dexterity and hand-eye coordination for typing, filing, and using office equipment.
- Visual acuity and ability to read small print.
- Hearing acuity and ability to communicate effectively with others.
- Ability to lift and move office supplies and equipment.
- Mobility and ability to move around the office as needed.
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