Technical Support Administrator

1 month ago

Brookfield, United States Wolter, Inc. Full time
Job DescriptionJob Description

Are you passionate about technology and love helping others solve IT problems? Do you thrive in a fast-paced, high-pressure environment where no two days are the same? If so, Wolter Inc. has the perfect opportunity for you

Position Summary: We are seeking a dedicated and enthusiastic Technical Support Admin to join our Business Technology Group (BTG) in Brookfield, WI to provide top-notch help desk assistance and technical support for all Wolter users and staff. You will be the go-to person for troubleshooting and maintaining desktop and laptop computers, tablets, printers, and other peripheral devices. Your exceptional customer service skills will ensure our users receive the best support possible.

Why Join Wolter?

At Wolter, we believe in supporting our employees and providing a workplace where they can thrive. Here's what you can expect when you join our team:

  • Competitive Compensation: Enjoy a salary that reflects your skills and dedication.
  • Career Advancement Opportunities: Clear pathways for career progression are available, fostering a culture of growth.
  • Continuous Learning: Regular access to training and development opportunities to stay ahead of industry trends, complemented by tuition reimbursement to support your educational pursuits.
  • Supportive Work Environment: Join a team that prioritizes collaboration, open communication, and support.

Position Responsibilities:

  • Provide end-user support including software installation, troubleshooting, and user account setup.
  • Configure and maintain computers, phones, printers, tablets, and other peripherals.
  • Support our technician workforce with service laptops and programs.
  • Deliver software, hardware, and user training.
  • Enforce IT policies to ensure data security and disaster recovery.
  • Handle Active Directory, Group Policy, SQL, Exchange, Office 365, Microsoft Teams, Dynamics CRM, basic networking, and wireless technology.
  • Maintain comprehensive documentation of IT setups and processes.
  • Manage VOIP and cellular communication devices.
  • Travel to branches across WI, IL, IN, OH, KY, MO for support.
  • Take on special projects as assigned by the BTG staff.

Essential Skills and Experience:

  • Associate’s Degree in Computer Science or related field, with 1-2 years of IT support experience.
  • In-depth knowledge of PC and printer hardware, operating systems, and troubleshooting methodologies.
  • Experience supporting mobile devices on various platforms.
  • Familiarity with audio-visual equipment.
  • Excellent communication and interpersonal skills for effective interaction with diverse personnel.
  • Strong organizational, planning, and multitasking abilities.
  • Team player with excellent analytical and problem-solving skills.
  • Commitment to Wolter’s vision and mission.

Physical Demands and Work Environment:

  • Regularly required to sit, use hands, and talk or hear.
  • Frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.
  • Ability to lift and maneuver up to 50 pounds regularly and up to 100 pounds occasionally.
  • Work in both minimal noise office environments and noisier shop settings.
  • Required to wear Personal Protective Equipment as appropriate.

Comprehensive Benefits Package:

  • Health Insurance: Access top-notch medical, dental, and vision insurance plans for you and your family.
  • Pet Insurance: Enjoy peace of mind with our pet insurance coverage, ensuring the well-being of your beloved pets.
  • Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.
  • Paid Time Off (PTO): Achieve a healthy work-life balance with our generous PTO policy. We value work-life balance and offer 8 paid holidays to ensure our employees have time to relax and recharge.
  • 401(k) Retirement Savings Plan: Plan for a secure future with our 401(k) retirement savings plan.

Ready to Apply? If you’re excited to bring your technical expertise and customer service skills to a vibrant and supportive team, we want to hear from you Apply today to become part of the Wolter family and help us keep our technology running smoothly and our employees productive.

Our mission is to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

Learn more about us at www.wolterinc.com

 

#WeareWolter #JoinUs #CORP123 

Company DescriptionSince the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We’ve grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. As a collective brand, Wolter offers new and used material handling equipment, service and training to robotics and automation, overhead cranes and hoists, standby power and generators, railcar movers, storage solutions, complete engineered systems and more. Wolter serves more than 20,000 industrial, construction and commercial customers in Wisconsin, Upper Michigan, Indiana, Illinois, Ohio, Kentucky and Missouri.

As of January 1st, 2022, brands formerly under the Wolter Group of Companies, including Wisconsin Lift Truck, Illinois Material Handling, Kensar Equipment Company, Bohnert Equipment Company, A D Lift Truck, Ellis Systems, Wolter Power Systems and Power Products Plus, Advantage Materials Handling were rebranded to Wolter.Company DescriptionSince the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We’ve grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. As a collective brand, Wolter offers new and used material handling equipment, service and training to robotics and automation, overhead cranes and hoists, standby power and generators, railcar movers, storage solutions, complete engineered systems and more. Wolter serves more than 20,000 industrial, construction and commercial customers in Wisconsin, Upper Michigan, Indiana, Illinois, Ohio, Kentucky and Missouri. \r
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As of January 1st, 2022, brands formerly under the Wolter Group of Companies, including Wisconsin Lift Truck, Illinois Material Handling, Kensar Equipment Company, Bohnert Equipment Company, A D Lift Truck, Ellis Systems, Wolter Power Systems and Power Products Plus, Advantage Materials Handling were rebranded to Wolter.

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