IT Support Specialist

1 month ago

Brookfield, United States Milliman Full time

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.


Milliman’s Milwaukee-based Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues – from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies, mortgage lenders, and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment, Milliman embraces technology and builds renowned data-driven tools that evaluate risk for a wide variety of applications.

The Opportunity

Milwaukee Casualty’s IT Support team ensures that all of our technology is in seamless working order for everyone within the 80-person practice. Our end-user systems include hardware, network storage, software, networking and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you’ll be handling multiple tickets and resolving issues with the utmost urgency. Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, or answering an ambiguous help ticket, you’ll provide solutions and expertise in response to a wide variety of requests. This is a great opportunity for someone who wants to leverage their tech support experience, and is ready to develop additional skills in a professional services environment.

The IT Support team works at our office in Brookfield WI. The Specialist will commit to an onsite part-time schedule of 4-5 hours per day, 5 days per week, ongoing.

Responsibilities include:

Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users Resolving technical issues in a timely manner and research incidents with the utmost attention to detail Prioritize tickets based on urgency and/or priority with the information given Solve technical problems on the fly Follow internal approval procedures Complete auditing tasks Physically install and configure new hardware, software, and systems Complete hardware refresh workflows Provide A/V support for in-office meetings Provide instructions to end users, verbally and in writing Create and maintain internal documentation related to troubleshooting Teach technical concepts and processes when needed Provide orientation and guidance to users on how to operate new software and computer equipment Creates, updates, and reviews documentation

What We Are Looking For

Required:

A minimum of 1 year of experience supporting and troubleshooting Windows 11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices) A minimum of 1 year of customer service experience, preferably in a related industry or office environment Familiarity with TCP/IP networking Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team Professional demeanor in oral and written communication Positive approach to solving problems Able to prioritize multiple concurrent requests Receptive to constructive feedback Exceptional attention to detail Completes thorough research and exhausts all possible resources when investigating an issue Willingness to learn and expand personal knowledge base as technology needs evolve Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl

Preferred:

Experience supporting Mac and/or Linux platform(s) Certification in A+, Network+, MCP or equivalent professional certification, and/or any CompTIA related exam Experience with a help desk ticketing system


Milliman Benefits

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

Employees scheduled to work greater than 1,000 hours per year are eligible for a 401(k) plan with matching program, and profit sharing contribution Employee Assistance Program (EAP) Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked A minimum of 8 paid holidays

Location
The expected application deadline for this job is June 1, 2024. This position is based out of the Milliman office in Brookfield, WI. Candidates hired into this role must be willing to work onsite 4-5 hours per day, 5 days per week, on an agreed-upon schedule with some flexibility.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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