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Air/ocean Customer Service Agent
3 months ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsible for providing and maintaining effective customer service and satisfaction. Provide information to resolve customer and shipment related problems. Tasks & Responsibilities:
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, rate quotes, and special handling
- Follow up with customers to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately retrieve information from the system Tango, ProCars, Sales Cloud
- Complete Quote Proposals, bid proposal, any customer inquiry
- Proactively call customers on shipment problems, proposal follow-up
- Provide POD information to customers
- Interact with AOC and Airfreight BranchDetails/Specification/Explanation of the role specific skills - This is an intermediate level position. Basic proficiency with Windows OS. Must be able to type 35 WPM Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 1-3 years of experience.
**Benefits**:
- We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
- The option for separate vision coverage for eye exams, frames, and contact lenses.
- The option for separate dental coverage to cover preventative major and basic dental services.
