Experienced HVAC/Plumbing Customer Service Representative

19 hours ago


Humble, Texas, United States Air Tech of Houston Full time
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our team at Air Tech of Humble. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Manage incoming calls from customers in a professional and courteous manner
  • Schedule and manage customer estimates to ensure timely and efficient service
  • Identify and assess customer needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules to ensure seamless service delivery
  • Renew and manage maintenance agreements to ensure customer loyalty
  • Build relationships with customers and provide exceptional service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
Requirements:
  • 3-5 years of HVAC or Plumbing call center or customer support experience
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
What We Offer:
  • Competitive hourly rate: $25.00-$28.00/hour
  • Matching 401(k) plan
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Paid time off and holidays
  • Ongoing training and development opportunities

We are an Equal Employment Opportunity Employer and welcome applicants from diverse backgrounds. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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