Experienced HVAC/Plumbing Customer Service Representative

2 months ago


Humble, United States Air Tech of Houston Full time
Overview

Looking to TRADE UP to a better opportunity? Air Tech of Humble is looking for a self-motivated individual with experience working for an HVAC or Plumbing company to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

  • Uncapped Pay Potential
  • Medical, Prescription, Dental, Vision Insurance
  • Disability and Term Life Insurance
  • Matching 401(k)
  • On-going training & development and growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)

What you will do:

  • Manage incoming calls from customers
  • Schedule and manage customer estimates
  • Identify and assess customers' needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules
  • Renew and manage maintenance agreements
  • Build relationships with customers and provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns

Who you are:

  • 3-5 years of HVAC or Plumbing call center or customer support experience preferred
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don't wait Apply today

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $25.00-$28.00/hour

Benefits:

  • Matching 401(k)
  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Paid Time Off
  • Ongoing Training and Development

Ability to commute/relocate:

  • Humble, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call Center or Customer Support (3-5+ years required)

Work Location: In person

  • Humble, United States Air Tech of Houston Full time

    Overview: Looking to TRADE UP to a better opportunity? Air Tech of Humble is looking for a self-motivated individual with experience working for an HVAC or Plumbing company to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. ? Why join our team: We care...


  • Humble, Texas, United States Air Tech of Houston Full time

    Position Overview: Are you ready to elevate your career? Air Tech of Houston is seeking a proactive individual with a background in HVAC or Plumbing to become a vital part of our expanding Customer Support team. This role offers an hourly wage along with opportunities for bonuses and commissions. Why Choose Us: We prioritize the well-being of our employees...


  • Humble, Texas, United States Humble ISD Full time

    Position Summary We are seeking a highly skilled and experienced Journeyman Plumber to join our dedicated maintenance team. In this role, you will be responsible for the upkeep, repair, and installation of various plumbing systems throughout our facilities. Your expertise will ensure the smooth operation of essential services and contribute to a safe and...


  • Humble, United States Emergency AC inc. Full time

    Position Summary: The Customer Service Dispatch representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Dispatch will be responsible for assisting in day-to-day...


  • Humble, Texas, United States Emergency AC inc. Full time

    Position Overview:The HVAC Customer Support Specialist is responsible for managing customer service inquiries, scheduling appointments, addressing customer queries, resolving complaints, and handling billing questions with utmost professionalism and courtesy to achieve one-call resolutions. This role is essential for the smooth operation of the service...


  • Humble, Texas, United States Emergency AC inc. Full time

    Position Overview:The HVAC Customer Support Specialist is responsible for managing customer service inquiries, scheduling appointments, addressing customer queries, handling complaints, and processing billing questions with utmost professionalism and courtesy to ensure customer satisfaction through effective one-call resolutions. This role plays a vital part...


  • Humble, Texas, United States Emergency AC inc. Full time

    Position Overview:The HVAC Customer Support Specialist is responsible for managing customer service inquiries, scheduling appointments, addressing customer concerns, and handling billing questions with utmost professionalism and courtesy to ensure efficient resolution of issues in a single interaction. This role is essential for the smooth operation of the...


  • Humble, Texas, United States Dynamic Systems, Inc. Full time

    Key ResponsibilitiesEvaluates HVAC system efficiency through detailed observation, testing, and configuration tailored to the specific trade and equipment type, including systems such as split units up to 120 tons, mini-split systems, VRV heat pumps, and various chiller types.Oversees workflow on substantial projects, performing disassembly and reassembly of...


  • Humble, United States P3 Services Full time

    Job DescriptionJob DescriptionSalary: $24-40Seeking qualified Service Technicians in the Houston AreaQualifications:Commercial Service Plumbing ExperienceBoiler Repair Experience a Plus!Humble, Hungry & Smart- A Team PlayerMotivated and driven to ensure excellence.A current Apprentice or Journeyman's Plumbing License.  Drug-free and clean driving...


  • Humble, Texas, United States BRANDON MIDDLETON STATE FARM Full time

    We are seeking a skilled professional to represent Brandon Middleton State Farm as a Receptionist. As the first point of contact, you will be responsible for providing exceptional customer service and representing our company with excellence.Key Responsibilities:1. Provide professional representation of Brandon Middleton State Farm through excellent customer...


  • Humble, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in , TX, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our cutting-edge...


  • Humble, Texas, United States Dynamic Systems, Inc. Full time

    Key ResponsibilitiesEvaluates HVAC system functionality through observation, diagnostics, and setup as dictated by the specific trade and equipment type, including systems such as split units up to 120 tons, mini-split systems, VRV heat pumps, and various commercial units.Oversees workflow on substantial projects, executing disassembly and reassembly of both...


  • Humble, Texas, United States Dynamic Systems, Inc. Full time

    Key ResponsibilitiesEvaluates HVAC system efficiency through detailed observation, testing, and setup as dictated by the specific trade and equipment type, including systems such as split units up to 120 tons, mini-split systems, VRV heat pumps, and various chiller types.Oversees workflow on significant projects, performing both disassembly and reassembly of...


  • Humble, Texas, United States Dynamic Systems, Inc. Full time

    Key ResponsibilitiesEvaluates HVAC system functionality through thorough observation, testing, and setup as dictated by the specific trade and equipment type, including split systems up to 120 tons, mini-split systems, VRV heat pumps, rooftop units exceeding 150 tons, and water source heat pumps.Manages workflow on extensive projects, executing disassembly...


  • Humble, Texas, United States Chris Roberson - State Farm Agency Full time

    Job OverviewChris Roberson - State Farm Agency is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Multi-Line Sales Representative. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to grow their career in the insurance...


  • Humble, Texas, United States Chris Roberson - State Farm Agency Full time

    Job OverviewChris Roberson - State Farm Agency is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Multi-Line Sales Representative. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to grow their career in the insurance...


  • Humble, Texas, United States VSL Employee Co LLC Full time

    Job SummaryThe Facilities/Environmental Services Director is responsible for ensuring our communities are structurally safe, sound, and secure for our residents. Whether it's plumbing, HVAC, electrical, or just beautification and painting projects, the ideal candidate can do it all!As Director of Facilities, you will:Maintain Community Infrastructure by...


  • Humble, United States FYZICAL Therapy & Balance Centers Full time

    Customer Service Representative Job – Humble, TX 128426 Why You'll Love This Job If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in , TX, that is a perfect fit for you! As the first and last...


  • Humble, Texas, United States Houston Fitness Partners Full time

    About the RoleHouston Fitness Partners is a leading independently owned franchisee of Planet Fitness, dedicated to providing a high-quality experience in a welcoming, non-intimidating environment. We're seeking a skilled Member Services Representative to join our team.Key ResponsibilitiesGreet members and guests with confidence, high-energy, and...


  • Humble, Texas, United States Dynamic Systems, Inc. Full time

    Key ResponsibilitiesEvaluates HVAC system functionality through careful observation, testing, and setup tailored to the specific trade and equipment type, including split systems up to 120 tons, mini-split systems, VRV heat pump/recovery, and various chiller systems.Oversees work processes on significant projects, performing both disassembly and reassembly...