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Call Center Representative

4 months ago

Voorhees, United States Center for Family Services Full time

**Sign-On Bonus**
- ** Location**:Voorhees, NJ
**Job Type/Status**:Full-Time

**Position Summary**:
Center For Family Services is seeking a part time Call Center Representative to support the daily and overall operation of the agency's Access Department.

**Duties and Responsibilities including but not limited to;**
- Stay informed and current on CFS services, program eligibility, and funder requirements
- Maintain high standards of consumer service while continuing to focus on consumer satisfaction and engagement
- Assist with external and internal outreach events as needed
- Engage callers with questions to determine appropriate service types and referral eligibility
- Ensure proper, concise and complete electronic health record documentation
- Maintain communication with referral sources and community partners
- Maintain departmental support documentation and records
- Develop a strong knowledge base of agency programs and stay current on relevant changes
- Collaborate with Intake Screeners and Program Directors to promote appropriate referrals and linkages
- Refer callers to agency services in a prompt and professional manner
- Other duties as requested.

**Qualifications**
- HS Diploma required, Bachelors preferred
- 2-3 years of customer service experience; Human Services experience or education preferred
- Organizational and interpersonal skills
- Multitasking skills to manage in a fast-paced environment
- Bilingual preferred but not required

**Benefits**:At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*
- Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
- 401k Plan
- Medical insurance plan options
- Dental & Vision Insurance
- Prescription Insurance
- Life Insurance
- Flexible Spending Accounts
- Health & Wellness Activities
- Ongoing Training & Professional Development Opportunities
- Opportunity for advancement

**Disclaimer** Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.