Patient Service Representative

2 months ago

Voorhees, United States Regional Women's Health Group Full time

** Patient Service Representative (PSR)**

**Job Category****:** none **Requisition Number****:** PATIE003901 Showing 1 location **Job Details**

**Description**

Axia Women's Health is one of the largest independent women's health care groups in the United States and is on a mission to create a more caring, more connected, and more progressive womens healthcare community. Comprised of nearly 400 providers and 150 care center locations across five states, Axia Womens Health is leading the way in womens health by offering a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. Our corporate headquarters are located in Oaks, Pennsylvania, and Voorhees, New Jersey. As our impressive growth continues across the MidAtlantic.

**T****his position will be responsible for:**

Mammo PSR will be responsible for assisting the care centers in coordinating our patients annual GYN appoint with the patients annual Mammogram to achieve a one visit, one location experience.

The PSR will contact our current patients to explain the benefit of same day service, coordinate appointments and be an advocate for the patient and Mammography services

* Working closely with office staff and breast center staff to ensure mammography schedule is filled to capacity.

* Accurately identify age-appropriate patients from master schedules and/or appropriate electronic health records systems (EMR).

* Contact patients over the phone to educate on 3D mammography and offer available appointments and ultimately book their services.

* Assist patient in obtaining previous Mammography images from outside centers prior to the patients appointment

* Provide explanation of mammography services and the importance of patient compliance both internally to the office staff, leadership and providers as well as externally to patients.

* Schedule mammography and other appointments (such as well-woman exams) on appropriate EMR.

* Enhance the organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job deliverables.

* Be an advocate for mammography and help the overall mission of decreasing breast cancer mortality by scheduling as many age eligible patients that are seen during clinic or calling the office.

**Desired skills and qualifications:**

* Outgoing personality and excellent verbal communication to be able to engage patients over the phone

* Data entry skills and computer knowledge to be able to schedule appointments and work in different electronic medical record systems

* Dependable and self-motivated to be able to work on assignments given on their own without strict supervision

* Multi-tasker and confident to be able to take on tasks assigned and be able to deliver results

* Personable and pleasant personality to be able to work in diverse environments and with a variety of departments being a team player

* Excellent customer service skills as this position will be a direct touchpoint with patients

**Full Time Benefits Summary**

* Full time benefit-eligibility beginning the first of the month after hire

* Immediate 401(k) matching contribution with no vesting period

* Generous PTO offering with additional time off for volunteering

* Choice of multiple medical insurance plans to best meet your needs as low as $15 per pay

* Access to Axia providers at little to no cost through Axias medical insurance

* Axia-paid life insurance, short term and long term disability

* Free counseling for colleagues and family members, including parents and parents-in-law

* Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more

**Qualifications**

**Skills**

**Preferred**

**Customer Service** *Intermediate* **Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

**1 year:** Customer Service

**Licenses & Certifications**

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