Patient Services Representative
2 months ago
At Cooper University Health Care, our commitment to providing exceptional healthcare begins with our team. Our dedicated professionals are continuously discovering innovative clinical solutions and enhancing access to the latest facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, comprehensive benefits, attractive working conditions, and opportunities for professional growth and development.
Why Cooper University Health Care?
We strive to be the employer of choice in South Jersey by providing a supportive work environment, opportunities for advancement, and a commitment to excellence in patient care.
Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration processes, and maintaining a high level of customer satisfaction.
Key Responsibilities- Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Provides patient support and keeps informed of delays.
- Takes appropriate action, including offering alternatives.
- Performs all registration functions, including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures.
- Performs and documents patient outreach for messages received in the front desk pool, MyChart messaging, and confirmation calls.
- Utilizes kiosks, tablets, and other technology to assist patients upon arrival.
- Makes appointments, including follow-up appointments, in a high customer service environment.
- Collects co-pays and outstanding balances.
- Reviews and reconciles cash drawer on a daily basis.
- Accurately and efficiently performs many non-clinical administrative duties, including in-basket and telephone communication, documentation in the medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals, and workqueues.
- Complies with procedures for transcription of orders (radiology and/or scheduling).
- Performs and documents patient outreach and call backs for messages received in the pool, MyChart messaging, and confirmation calls.
- Fulfills organizational responsibilities, including respecting/promoting patient rights, responding appropriately to emergencies, and successfully communicating with multidisciplinary team members and patients.
- Minimum one year of recent registration or billing experience working in a medical facility.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
- Epic experience preferred.
- Excellent organizational, written/verbal communication, and teamwork skills.
- Demonstrated performance of excellent customer service skills.
- HS diploma or equivalent.
- Customer service-oriented attitude/behavior, pleasant and poised demeanor, and excellent phone etiquette.
- Must possess excellent communication skills, both verbal and written.
- Must be skilled in the use of computers.
- NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
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