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Customer Service Representative
2 months ago
Job Summary
This position will serve as the first point of contact for customers entering the Comcast facility. Responsible for assisting with general customer inquiries and providing assistance with facility maintenance. Works on straightforward tasks using established procedures.
Core Responsibilities
- Assist customers with facility rentals.
- Process customer, player, and team payments.
- Clean rental equipment and ensure it is properly stored.
- Answer general customer questions.
- Direct incoming calls and greet customers as they enter and leave the facility.
- Open and close cash registers for the shift.
- Answer questions pertaining to facility programming.
- Assist with daily duties for the Office Manager and General Manager.
- Regular, consistent, and punctual attendance is required.
- Other duties and responsibilities as assigned.
Key Expectations
- Understand Comcast's Operating Principles and make them the guidelines for how you do your job.
- Own the customer experience and think and act in ways that put customers first.
- Be an enthusiastic learner and user of Comcast's technology, products, and services.
- Win as a team and make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System and help elevate opportunities to do better for customers.
- Drive results and growth.
- Respect and promote inclusion and diversity.
- Do what's right for each other, customers, investors, and communities.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Compensation
Base Pay: $16.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.
