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Member Care Specialist
4 months ago
**Job description**
**Responsibilities**:
- Engage and establish connections with members
- Gather information about member complaints.
- Hitting monthly goals for member retention.
- Developing strategies to retain members.
- Develop and maintain a knowledge base of the evolving products and services
- Connecting with the member and resolving any issue.
**Qualifications**:
- Knowledge of products
- Ability to work as a team
- Ability to prioritize and multitask
- Positive and professional demeanor
- Quick learner
- Ability to take feedback.
- Customer service experience minimum of 2 years
Pay: $18.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- 401(k) matching
- On-the-job training
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- In-person
Work Location: In person