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Member Care Specialist

4 months ago


Orange Park, United States Local Fare Jax Full time

**Job description**

**Responsibilities**:

- Engage and establish connections with members
- Gather information about member complaints.
- Hitting monthly goals for member retention.
- Developing strategies to retain members.
- Develop and maintain a knowledge base of the evolving products and services
- Connecting with the member and resolving any issue.

**Qualifications**:

- Knowledge of products
- Ability to work as a team
- Ability to prioritize and multitask
- Positive and professional demeanor
- Quick learner
- Ability to take feedback.
- Customer service experience minimum of 2 years

Pay: $18.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- 401(k) matching
- On-the-job training
- Paid time off

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- In-person

Work Location: In person