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Closing Service Desk Clerk

4 months ago

Madison, United States Metcalfe Inc Full time

**Summary**: Provides excellent customer service by shopping for Metcalfe’s customers who have ordered on-line grocery items. Receives in-store customer order and records specific delivery instructions. Provides added value by informing regular customers of product knowledge, product location, new products and services and addresses customer questions and concerns. Upholds, supports, and promotes all company policies and procedures. This position requires working weekends and holidays based on department staffing requirements.

**Essential Duties**: Essential job duties for this position include the following items.
- Shops for and assist in consolidating pre-ordered grocery lists to residential and business customers
- May load delivery vehicle with customer orders
- Receives and writes customer order with delivery instructions
- Informs customers of new products and services
- Checks items for quality
- May need knowledge of appropriate grocery substitutions
- Stays up to date with current technology/systems used
- Files and resolves service complaints
- Demonstrates excellent customer service standards
- Work toward continuous quality improvement
- Upholds Metcalfe’s culture, customer service, and performance expectations
- Upholds, supports and promotes all company policies and procedures
- Other duties as assigned
- Stocking in Produce during low volume ordering in on-the-go

**Qualifications**:To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Physical Demands
- Talk and listen; stand and walk; push and pull; reach and lift, grasp and feel; climb, balance, kneel and stoop; repetitive motion; vision to distinguish for pricing and food safety.
- Weight/force used average and generally consistent to 50 lbs.

Environment and Equipment
- Retail may be fast-paced and noisy, with time-sensitive activities and service required.
- Equipment may include computers and phones, food safety and preparation tools and appliances, compactor, and power jack.
- Temperatures may vary for coolers, freezers, around heat-producing equipment, and during outdoor duties.

Education and Experience
- Preferred: High school diploma or general education degree (GED).
- Preferred: 6 months of retail or grocery experience.

Knowledge, Skills and Abilities
- Ability to read, write, perform basic math skills, and comprehend instructions.
- Ability to deal tactfully and positively with customers and team members.
- Ability to problem solve effectively.
- Proficiency with American money and weight system.
- Proficiency with a computer and the ability to quickly learn department technology.