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Part-time Front Desk Associate

3 months ago

Scottsdale, United States Holiday Inn Express Scottsdale North Full time

Job Overview:
We are seeking a friendly and organized Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. You will be responsible for handling various administrative tasks and ensuring the smooth operation of our front desk.

**Responsibilities**:

- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional manner
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area
- Handle guest complaints or concerns with patience and empathy
- Manage reservations and ensure all guest information is accurate
- Assist with administrative tasks such as filing, data entry, and correspondence
- Provide general support to other departments as needed

**Skills**:

- Previous experience working at a front desk or in a customer service role is preferred
- Excellent phone etiquette and communication skills
- Strong organizational skills with the ability to multitask effectively
- Proficient in using computerized systems for check-ins, reservations, and other front desk operations
- Ability to provide exceptional customer support and resolve issues in a timely manner

**Job Type**: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 24 - 32 per week

Schedule:

- 8 hour shift

**Experience**:

- Hotel Front Desk: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Commute:

- Scottsdale, AZ 85258 (required)

Work Location: In person