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Front Desk Associate

3 months ago

Milwaukee, United States Redbird Full time

**Job Title: Front Desk Associate**
**Company: Redbird**
**Location: Milwaukee, WI**

Are you a friendly and organized individual with a passion for providing exceptional customer service? Redbird, a reputable company in Milwaukee, is seeking dedicated individuals to join our team as Front Desk Associates. As a Front Desk Associate at Redbird, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless experience from check-in to check-out.

**Responsibilities**:

- Welcome guests with a friendly and professional demeanor as they arrive at the front desk
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
- Process reservations and room assignments using the hotel's reservation system
- Provide information about hotel amenities, services, and local attractions to guests
- Handle guest inquiries and requests promptly and courteously, striving to exceed their expectations
- Coordinate with other hotel departments to fulfill guest requests and resolve issues
- Maintain cleanliness and organization at the front desk and lobby area
- Handle cash and credit card transactions accurately and securely

**Requirements**:

- Previous experience in hospitality, customer service, or a related field preferred
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to remain calm and professional in high-pressure situations
- Proficiency in computer systems and hotel management software
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- High school diploma or equivalent

**Benefits**:

- Competitive hourly wage
- Opportunities for career advancement within the company
- Employee discounts on hotel stays and amenities
- Positive and supportive work environment

Pay: $19.00 - $22.00 per hour

**Benefits**:

- 401(k)
- Employee discount
- Health insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- Milwaukee, WI 53207 (preferred)

Work Location: In person