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System Account Manager

4 months ago

Warrenville, United States Platinum CCTV Full time

**Account Manager - Security Camera Company**

**Develop lasting relationships with Clients who love our Tech.**

**Sound good? Join Us Now**

Platinum CCTV is an innovative, fast paced technology company that is making waves and aggressively growing in the video security industry. The norm in our industry is cookie-cutter commodities sold as ‘security cameras’. We broke that mold 20 years ago, and are aggressively expanding now, precipitating the need for our next Rock-star. We are currently expanding our team in Warrenville and looking for an energetic, customer-driven individual who enjoys technology and developing lasting relationships with clients to help a company grow, and customers stay protected. The right individual has a great attitude, learns quickly, is always looking to go the extra mile for customers and takes pride in their work in everything they do.

We go far beyond most security companies and provide customers with security camera systems that do more than they ever dreamed possible, and that isn’t possible elsewhere in our industry. We also provide ongoing technical support for each of our clients, which means that we develop an ongoing relationship with our customers, they become a part of our family. Our next Account Manager will help us take customer satisfaction and support to the next level, providing red-carpet level treatment to clients from quoting and system installation through years after installation.

**Contact us to start your next leg of an exciting career.**

Our choice for this position will be excited about technology and security and will receive additional training for further advancement in their career in our continuously growing company.

At Platinum CCTV, we value honesty, integrity and desire to learn. Show us you have what it takes, and we will help you learn and grow.

**Job Duties**:

- Estimating & Budgeting of Customer Installations
- Contact with clients to keep them appraised at each step of the process
- Follow up on live quotes
- Coordination with On-Site Installation Teams
- Training new clients on operation of software
- Ensuring clients’ needs are met during and following installation
- Follow up after installation to ensure system operation and customer satisfaction
- Soliciting client feedback and referrals
- Assisting in the growth of company through improved customer satisfaction
- Interfacing with clients and technical support agents to help tackle technical challenges while maintaining customer satisfaction
- Assist office with special projects
- Ensuring installations have met customer needs
- Inside sales experience
- Great Customer Service skills
- Ability to multi-task and innovate to come up with amicable solutions to challenging problems
- Close attention to detail
- Experience Managing Client Accounts and Schedules
- Proactive personality looking to improve client outcomes
- Energetic member of a tight-knit team all focused on success and growth
- A desire to learn and grow
- Strong work ethic
- Experience managing construction projects and/or clients
- Ability to efficiently multi-task and prioritize
- Strong computer and communication skills
- Excellent writing, proofreading and editing skills
- Ability to follow specific direction and work independently in a fast-paced and changing atmosphere
- Care for people around you (co-workers and customers)
- 2+ Years Experience in a Account Management role
- Track record of success with inside sales
- Experience with camera system installations and low-voltage wiring
- Bachelor’s Degree in Construction Management or equivalent or life and professional experience to match
- Competency with Windows 10, iPhone and Android platforms
- Impeccable interpersonal communication skills
- Strong Troubleshooting capabilities
- Good computer skills
- Constant desire looking to learn, grow and provide a value to the client and company

**Bonus Attributes**:

- Technical Support Experience
- CCTV Equipment Experience
- Networking basics: IP configuration, routing, port forwarding

**Hours**:
M-F 8A-4PM

**Benefits**:

- Health Insurance
- Working with a truly caring team all centered around the same goal
- PTO accrues after 90 days
- Paid Holidays
- Bonuses for targets on growth and retention

**Pay**:$37k - 45K dependent on experience + Bonuses

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus opportunities

Travel requirement:

- No travel

**Education**:

- Associate (preferred)

**Experience**:

- Account management: 2 years (preferred)

Ability to Relocate:

- Warrenville, IL 60555: Relocate before starting work (required)

Work Location: In person