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Assistant Manager
4 months ago
**Assistant Manager**
Assist the General Manager in executing all aspects of the restaurant operations. May be assigned specific areas to manage within the restaurant in accordance with the GM’s overall business plan.
**Essential job functions include, but are not limited to:
- Manage entire operation of restaurant during scheduled shifts.
- Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
- Assist in the execution of the restaurant’s business plan as directed by the GM.
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
- Ensure guest service in all areas meets company standards.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
- Accurately complete designated duties such as inventory control, ordering of products, cash control.
- Assist in optimizing profits by controlling product and labor costs.
- Communicate and oversee the execution of product promotions.
- Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
- Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the GM.
- Perform other duties and responsibilities as requested by the GM.
**Additional Responsibilities:
- Manage the operation of restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures.
- Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
- Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.
- Communicate all significant issues, both positive and negative, with GM.
**Requirements:
- One to three years of management in a high volume restaurant preferred, QSR experience strongly preferred.
- High School diploma or equivalent required.
- Must have excellent customer service and employee relation skills.
- Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
- Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
- Must be able to work in and out of different temperature ranges.
- Must be able to stand for long periods of time.
- Must be able to lift up to 50 pounds.
- Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
