Director of Resident Benefits and Payments

2 weeks ago

Milwaukee, United States North Shore Health Care, LLC Full time

**#LI-AS1**:
HYBRID POSITION-WORK FROM HOME AND TRAVEL OCCASIONALLY TO THE OFFICE AS NEEDED
Trust, engagement, competence, respect and passion - these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.

**Summary/Objective**:
Responsible and accountable for the successful management of Private collections and Medicaid eligibility results for assigned areas of responsibility. Supports an environment that promotes a high level of customer service to families, residents, and facility personnel by communicating timely to residents and families regarding benefits and payment expectations.

**Essential Functions**:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reviews Admission Financial Documents for a viable payer source. Communicates with the facility on missing or incomplete financial documents.
- Reviews Financial System Payer Tree set up for all new admissions and communicates with facility on corrections needed.
- Communicates with the resident/responsible party benefits available and payment responsibility as well as enrollment in RFMS Direct Deposit/Direct Debit.
- Communicates determination of eligibility (approval or denial) to CBO biller, facility ED/BOM.
- Follows the Collections Policy when initiating collection of unpaid Private receivables.
- Communicates progress and continuing collection obstacles to Senior Director, Executive Directors, and Vice Presidents of Success, verbally and /or in writing.
- Communicate/partner with VPS, Sr. Director and ED as needed on all high-risk accounts to identify action needed.
- Communicates with Legal Intake for accounts needing placement.
- Responsible for the Month End Close Process for assigned areas of responsibility.
- Provides continual guidance and assists with performance improvement plans as needed to strengthen skills and correct performance weaknesses of Business Office Managers.
- Assist with training of Business Office personnel on processes, procedures, and systems.
- Assist with the selection of new Business Office Managers.

Safety
- Knows and follows North Shore rules, regulations, and policies
- Follows North Shore dress and hygiene policies
- Demonstrates proper use of equipment. Reports equipment needs or repairs
- Follows North Shore smoking policies
- Reports and documents any incidents or accidents of residents, staff, or visitors to the appropriate North Shore personnel
- Reports all hazardous conditions/equipment to Supervisor
- Uses required protective equipment (as needed during facility visits)
- Follows infection control standards, policies, and procedures

Resident Rights
- Knows Resident Rights
- Maintains confidentiality of resident/patient and employee information Helps the residents/patients exercise and/or protect their rights

HIPPA
- Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks
- Follows and adheres to North Shore Healthcare's policies and procedures implementing

HIPPA requirements for the privacy and security of protected health information.
- Reports all suspected violation of company's HIPAA policies or procedures to Center Privacy Designee

Work Environment/Physical Requirements

The responsibilities of this position may involve travel, physical activities including standing, lifting (up to 50 pounds unassisted), bending, stooping, pushing, pulling, and twisting. All employees of nursing homes may be required to provide lifting and transfer assistance to residents. Lifting and/or transferring some residents will require use of a lifting device and /or assistance of other staff.

Required Education and Experience
- Bachelor’s degree in accounting, healthcare administration or business management, or equivalent professional level knowledge and work experience in a related field.
- Minimum of three years ’ experience in healthcare billing, collections and I or accounts receivable.
- Minimum of two years ’ experience supervisory and I or management experience.
- Fundamental understanding of automated billing systems.
- High level of professionalism and leadership ability.
- Strong interpersonal skills, ability to encourage open communications, foster cohesive working relationships and cultivate a team-oriented office environment.
- Ability to audit patient accounts, assess accuracy and collectability of account balances and initiate appropriate collection actions.
- Strong organizational skills, including the ability to prioritize and manage multiple tasks.

  • Residence Life Associate Director

    4 days ago

    Milwaukee, United States University of Wisconsin–Milwaukee Full time

    Position Type Non-Teaching Academic Staff Appointment Type Fixed Renewable Pay Basis Annual Salary Grade 24 FLSA Status Exempt Percent 100 Posting Type Staff UWM Description The University of Wisconsin-Milwaukee (UWM) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students...

  • Residence Life Associate Director

    2 weeks ago

    Milwaukee, Wisconsin, United States University of Wisconsin–Milwaukee Full time

    Position Type Non-Teaching Academic Staff Appointment Type Fixed Renewable Pay Basis Annual Salary Grade 24 FLSA Status Exempt Percent 100 Posting Type Staff UWM DescriptionThe University of Wisconsin-Milwaukee (UWM) is Wisconsin's second-largest university, with a unique dual mission of access and research to provide high-quality education for students from...

  • residence life associate director

    2 weeks ago

    Milwaukee, Wisconsin, United States University of Wisconsin-Milwaukee Full time

    Please see Special Instructions for more details. When referencing employment history, please address your experience with the minimum and preferred qualifications listed above. Please also include email and phone numbers for three professional references (including your most current supervisor). You must provide this information by uploading a resume,...

  • residence life associate director

    2 weeks ago

    Milwaukee, Wisconsin, United States University of Wisconsin-Milwaukee Full time

    Job Title: Residence Life Associate Director Company: University of Wisconsin-Milwaukee (UWM) The Residence Life Associate Director position at UWM is an exciting opportunity within the University Housing division. As a key member of the team, you will be responsible for overseeing various aspects of residential education and community engagement. Lead...

  • Residence Hall Director

    4 weeks ago

    Milwaukee, United States Marquette University Full time

    The Residence Hall Director (RHD) holds a live-in, full-time (exempt status) professional appointment in the Office of Residence Life and the Division of Student Affairs. The RHD has responsibilities in the areas of student development, staff development and hall administration for one residence hall or 2-3 university owned apartment buildings. This position...

  • Residence Hall Director

    2 weeks ago

    Milwaukee, Wisconsin, United States Marquette University Full time

    The Residence Hall Director (RHD) holds a live-in, full-time (exempt status) professional appointment in the Office of Residence Life and the Division of Student Affairs. The RHD has responsibilities in the areas of student development, staff development and hall administration for one residence hall or 2-3 university owned apartment buildings. This position...

  • Director of Graduate Dentistry Practice Residency

    2 weeks ago

    Milwaukee, United States Marquette University Full time

    **DIRECTOR of GRADUATE PRACTICE RESIDENCY (GPR), DENTAL** **POSITION OVERVIEW** As Wisconsin’s only dental school, MUSoD is answering the call to meet workforce needs, increase access to oral health care for underserved patients, and advance dental education in Wisconsin. MUSoD serves the community on its main campus in Milwaukee and in outreach clinics...

  • Administrative Services Manager

    2 days ago

    Milwaukee, United States Executive Director Full time

    CLIENT ASSOCIATION: American College of Moh's Surgery, ACMS POSITION(S) REPORTS TO: Executive Director, ACMS POSITION(S) THAT REPORT TO YOU: N/A EXEMPT/NON-EXEMPT EMPLOYEE STATUS: Exempt (Minimum 37.5 hours/week) ABOUT THE ACMS The American College of Mohs Surgery (ACMS) is a membership organization comprised of 1,800 rigorously trained skin cancer and...

  • Administrative Services Manager, ACMS

    5 days ago

    Milwaukee, United States Executive Director Full time

    Administrative Services Manager CLIENT ASSOCIATION: American College of Moh's Surgery, ACMS POSITION(S) REPORTS TO: Executive Director, ACMS POSITION(S) THAT REPORT TO YOU: N/A EXEMPT/NON-EXEMPT EMPLOYEE STATUS: Exempt (Minimum 37.5 hours/week) ABOUT THE ACMS The American College of Mohs Surgery (ACMS) is a membership organization comprised of 1,800...

  • Community Director

    2 weeks ago

    Milwaukee, United States Milwaukee School of Engineering (MSOE) Full time

    Areas of responsibility include the upkeep of residential facilities, crisis management support and intervention, student team selection and development, intentional collaborations, and residential student conduct. **Essential Duties** - Lead daily operations of a residential community. - Conduct regular building walkthroughs to identify maintenance and...

  • Non-profit Project Manager, Spp/izfs

    2 weeks ago

    Milwaukee, United States Executive Director, Inc. Full time

    **Non-Profit Project Manager** **CLIENT ASSOCIATION**:Society of Pediatric Psychology, SPP **POSITION REPORTS TO**: Executive Director, SPP **EXEMPT/NON-EXEMPT EMPLOYEE STATUS**: Exempt (.5 FTE, Minimum 37.5 hrs/week) **GENERAL SUMMARY**: Work closely with the Executive Director and Program and Education Manager to ensure successful marketing,...

  • Membership and Program Manager, Wds

    3 weeks ago

    Milwaukee, United States Executive Director, Inc. Full time

    **Membership and Program Manager** **CLIENT ASSOCIATIONS**:Women’s Dermatologic Society, WDS **POSITION REPORTS TO**: Executive Director, WDS **EXEMPT/NON‑EXEMPT EMPLOYEE STATUS**:Exempt (Minimum of 37.5 hours/week) **GENERAL SUMMARY**: Oversees the successful implementation of various projects including membership management; committee management...

  • Administrative Services Manager, Acms

    1 week ago

    Milwaukee, United States Executive Director, Inc. Full time

    **Administrative Services Manager** **CLIENT ASSOCIATION**:American College of Moh's Surgery, ACMS **POSITION(S) REPORTS TO**:Executive Director, ACMS **POSITION(S) THAT REPORT TO YOU**: N/A **EXEMPT/NON-EXEMPT EMPLOYEE STATUS**:Exempt (Minimum 37.5 hours/week) **ABOUT THE ACMS** The American College of Mohs Surgery (ACMS) is a membership organization...

  • Director of Graduate Practice Residency

    2 months ago

    Milwaukee, United States Marquette University Full time

    Marquette University School of Dentistry (MU - So. D) seeks qualified candidates for a newly created full time faculty position in the Department of Community Dental Sciences to serve as Director of the Graduate Practice Residency (GPR) Program. The Director, Practice, Residency, Dentist, Program, Graduate, Healthcare

  • Administrative Services Manager, Acms

    4 weeks ago

    Milwaukee, United States Executive Director, Inc. Full time

    **Administrative Services Manager** **CLIENT ASSOCIATION**:American College of Mohs Surgery, ACMS **POSITION(S) REPORTS TO**:Executive Director, ACMS **POSITION(S) THAT REPORT TO YOU**: N/A **EXEMPT/NON-EXEMPT EMPLOYEE STATUS**:Exempt (Minimum 37.5 hours/week) **ABOUT THE ACMS** The American College of Mohs Surgery (ACMS) is a membership organization...

  • Administrative Manager, Sitc

    3 weeks ago

    Milwaukee, United States Executive Director, Inc. Full time

    **Administrative Manager** **CLIENT ASSOCIATION**: Society for Immunotherapy of Cancer **REPORTS TO**: Associate Executive Director **DIRECT REPORTS**:None **EMPLOYEE STATUS**: Exempt (Minimum of 37.5 hours/week) **GENERAL SUMMARY** The Administrative Manager position provides general administration support for the Society leadership and staff,...

  • Administrative Coordinator, Sbm

    3 weeks ago

    Milwaukee, United States Executive Director, Inc. Full time

    **Administrative Coordinator** **CLIENT ASSOCIATION**: Society of Behavioral Medicine (SBM) **POSITION(S) REPORTS TO**:Senior Program Manager, SBM **POSITION(S) THAT REPORT TO YOU**: N/A **EXEMPT/NON-EXEMPT EMPLOYEE STATUS**:Non-Exempt (Minimum 37.5 hours/week) **GENERAL SUMMARY**: Provides general coordination to the Society of Behavioral Medicine...

  • Non-Profit Project Manager, SPP/IZFS

    1 month ago

    Milwaukee, Wisconsin, United States Executive Director Inc. Full time

    Project Manager CLIENT ASSOCIATION: Society of Pediatric Psychology, SPP POSITION REPORTS TO: Executive Director, SPP EXEMPT/NON-EXEMPT EMPLOYEE STATUS: Exempt (.5 FTE, Minimum 37.5 hrs/week) GENERAL SUMMARY: Work closely with the Executive Director and Program and Education Manager to ensure successful marketing, communication, and supporting the...

  • Administrative Coordinator, Sitc

    3 weeks ago

    Milwaukee, United States Executive Director, Inc. Full time

    **Administrative Coordinator** **CLIENT ASSOCIATION**:Society for Immunotherapy of Cancer, SITC **REPORTS TO**:Senior Administrative Manager **DIRECT REPORTS**: None **EXEMPT/NON-EXEMPT EMPLOYEE STATUS**: Non-Exempt (Minimum 37.5 hour week) **GENERAL SUMMARY** Provides general administration support for the Society leadership and staff, including but...

  • Meetings Manager, AAEM

    1 month ago

    Milwaukee, Wisconsin, United States Executive Director Inc. Full time

    Meetings Manager CLIENT ASSOCIATION: American Academy of Emergency Medicine, AAEM POSITION(S) REPORTS TO: Executive Director POSITION(S) THAT REPORT TO YOU: NONE EXEMPT/NON-EXEMPT EMPLOYEE STATUS : Exempt (Minimum of 37.5 hours per week) GENERAL SUMMARY The Meeting and Administrative responsibilities include, but are not limited to, registration...