Store Leader: American Giant

2 weeks ago

Chicago, United States Leap Full time

Our store teams are the heart of **Leap** We are looking for an innovative and engaging **Store Leader **for **American Giant** in Chicago's Northbridge Mall. This leader will gain firsthand exposure to a wide range of brands and build dynamic store teams to create exceptional customer experiences.

The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more.

**What We’re Looking For**:

- Recruit top talent for all positions in store; Sales Associates and Sales Supervisors
- Influence and inspire a team to create memorable in store experiences and foster a positive environment
- Ideate, create and execute action plans to drive sales and client engagement
- Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
- Curate and execute fruitful in store activations and support with new store openings as needed
- Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
- Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
- Build out team schedule while managing payroll effectively
- Keep an agile work schedule; including days, nights, weekends, holidays
- Two or more years of direct and/or indirect management experience
- Three or more years of customer service and/or retail experience
- Must be at least 18+ years of age
- Maintain an active floor presence, including standing and walking for extended periods of time
- Comfortability using a ladder and lifting a maximum of 50lbs

**Who YOU Are**:

- ** People Leader
- **effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.
- ** Customer Obsessed/Hospitality Driven
- **seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- ** Adaptable & Entrepreneurial - **navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
- ** Collaborator
- **actively seeks and provides feedback,** **thrives on building relationships and working with teams.
- ** Professional
- **punctual, accountable and honest; takes initiative and demonstrates strong work ethic.
- ** Brand Advocate/Category Expert
- **keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.
- ** Detail Oriented**:

- operates with high efficiency and effectiveness, consistently produces polished and quality work.

**Measures of Success**:

- Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
- Clienteling: Client Outreach, Networking NPS (net promoter score)
- Ability to accomplish tasks + meet deadlines effectively

**Leap Perks**:

- Employee discount + wardrobe allotment for participating Leap brands
- Bonus Eligible
- 401K + Matching
- Accrued PTO for those eligible (blackout periods apply)
- Medical, Dental & Vision benefits (must avg 32hrs+/wk)
- HealthiestYou Telemedicine

**Salary**: 54k - 57k annually

**_ In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued_**

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