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Mtc Regional Director

4 months ago

Irvine, United States Eurest Full time

**Salary**: $110000 /year

**Pay Grade: 16**

**Other Forms of Compensation**:
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

**Job Summary**:
MTC, Operations Director - NorAm provides leadership, guidance and support for all aspects of hospitality and technology services of the MTC across North America, inclusive of Engagements (especially high-profile, VIP events), Catering, and Event/Conference Planning and servers as the Single Point of Contact (SPOC) with the Client contract owner and key stakeholders. The Operations Director is responsible for supporting the Vice President of Operations (VPO) and the Client stakeholders, ensuring all service-level agreements are met at each facility and within each program while also ensuring the successful execution of the MTC vision as set forth by the MTC stakeholders. This role partners closely with the VPO, stakeholders and contract owners on business strategy, operational planning, menu engineering and documentation.

**Responsibilities**:
The MTC Operations Director, NorAm is directly responsible for managing and leading their direct reports, overseeing all aspects of the lines of business outlined above in tandem with Lead Briefing Coordinators (LBC), and Individual Local Briefing Coordinators (BC). Travel to and from the site across the country may be required based on business needs. The MTC Operations Director, NorAm is responsible for various levels of management and associates within the respective MTC Briefing Coordinators Community.

**Essential Duties and Responsibilities**:

- Management of all Lead Briefing Coordinators (LBC) and Briefing Coordinators (BC) across the MTC Briefing Coordinators Community in the US.
- Lead, empower, delegate, and evaluate the performance of the BC community to ensure staff receives effective orientation, training, and performance management guidance. Develop processes for quality control and validation of each BC’s weekly work deliverables
- Hiring and training of new BCs
- Conduct 1:1’s with various BC Community members (as appropriate)
- Assist in the development of Statement of Work (SOW) for the MTC line of business
- Design/coordinate/document/communicate best practices across the MTC BC Community (US Region & Canada)
- Recommend and oversee the documentation and implementation of a new CRM tool within the briefing coordinator community to provide for standardization and consistency.
- Understand, apply, and ensure adherence to all Client policies concerning PII, data hygiene, and expense management to the BC community.
- Maintain key relationships with stakeholders, including Client Directors, Client Regional Directors, Facility Management, Technical Architects, Third-party Vendors, etc.
- Partner with the Client MTC Regional Director team to participate in ongoing briefing coordinator planning efforts that strengthen the community's ability to drive additional value and contributions. Lead creation and updating of briefing coordinator work process documentation (in partnership with Client) to include:

- National BC responsibilities process handbook
- Center-specific process handbook (local addendum to national BC handbook)
- CE Hub process handbook
- Out-of-office coverage model
- Understand the dynamics and process of the BC business acumen
- Continual upskilling and implementation of best practices for the BC Community
- Develops business plans to improve performance in relation to key metrics; monitors efficacy of plans, and proactively makes and communicates adjustments, as necessary
- Takes necessary action to achieve established quarterly account Key Performance Indicators (KPIs); completes reporting on Key Performance Indicators (KPIs) performance, as necessary
- Tracking and measurement of LBCs performance based on Service Level Agreements (SLAs)
- Tracking and measurement of Briefing Coordinator performance based on Service Level Agreements (SLAs) via Lead Briefing Coordinators assessments
- Coordination and addressing the daily needs of the MTC BC Community, within their designated region, across the Microsoft Technology Centers (US & Canada)
- Addresses escalations and provides satisfactory resolution
- Attending bi-monthly meetings w