Call Center Representative

4 weeks ago


Blue Island, United States Blue Island Smiles Full time

Create stellar patient experiences through exceptional customer service on phone calls. You will guide patients to booking appointments and help our group with calls that otherwise would be missed without your help

**Description**:
- Answer phones with enthusiasm and excitement
- Be accommodating and book our patients for their appointments or assist in answering any questions they have
- Direct clinical calls to the patient's doctor
- Work with Practice Managers and office teams to provide an exceptional patient experience
- Assist with insurance verifications and breakdowns for new and existing patients
- Provide a stellar patient experience

Needed Skills/Qualities Attributes:
- A core values fit: We live by our core values of humility, people focused, team oriented, pursuit of excellence and committed, reliable and professional.
- Polite and upbeat personality
- Dental experience a major plus
- STRONG attention to detail
- Familiarity with Dentrix/weave
- Technology savvy
- Ability to multitask and handle multiple incoming calls
- Follow up
- when you say you're going to call someone back, you really do
- Ability to self manage and be self motivated
- while you will work in an office among one of our dental teams, you'll need to make sure you can fulfill tasks to completion with mínimal supervision

If this sounds like you, we want to hear from you**Salary**:
$17 - $21 per hour



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