Client Services Senior Representative
2 weeks ago
JOB SUMMARY
Responsible for responding and completing a detailed analysis of complicated client inquiries regarding account level questions, process or procedure inquiries. On inquiries that are considered escalation, partner with all influencing parties to remediate and be accountable for closing the loop by analyzing for root cause or drivers. This may be initiated and accomplished through written and oral communication with the client or its customer (payer, patient, attorney, and so on) with the use of email or by phone. They will be required to understand the Conifer organization and Client needs as a foundation for delivering resolutions and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved. Intrepet breakdowns and trend for actionable insights. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.
- Written 75%
- Oral 20%
- Analyze all escalations by providing a detailed analysis of drivers and root causes. The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis
- Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.
- Ability to mediate with internal partners for resolution of complex issues
- Ability to exercise sound judgment in assessing risk of failures and escalate issues to management
- Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.
- Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
- Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends
- Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.
- Proficient understanding of Hospital Revenue Cycle Services
- Proficient data entry and typing skills
- Must be a team player - Always willing to help in whatever way possible and go the extra mile to get the job done.
- Intermediate Microsoft Office (Word, Excel)
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
- Bachelor's Degree, preferably in Business or Health Care, or equivalent experience preferred
- Extensive or minimum 3-year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit at a computer terminal for extended periods of time
- Ability to work extended hours when required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Call Center environment with headset and multiple workstations within close proximity
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
No. Description % of Time
Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved. Intrepet breakdowns and trend for actionable insights. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.
Written 75%
Oral 20%
50% Analyze all escalations by providing a detailed analysis of drivers and root causes. The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis 20% 3 Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements. 30% FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): N/A SUPERVISORY RESPONSIBILITIES
If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct Reports (titles) N/A Indirect Reports (titles) N/A
Qualifications
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.
- Ability to mediate with internal partners for resolution of complex issues
- Ability to exercise sound judgment in assessing risk of failures and escalate issues to management
- Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.
- Above average communication skills - Strong interpersonal, verbal and writeen communication skills, excellent listening skills, and organizational skills
- Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends
- Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.
- Proficient understanding of Hosptial Revenue Cycle Services
- Proficient data entry and typing skills
- Must be a team player - Always willing to help in whatever way possible and go the extra mile to get the job done.
- Intermediate Microsoft Office (Word, Excel)
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
- Bachelor's Degree, preferably in Business or Health Care, or equivalent experience preferred
- Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferrebly in the healthcare industry.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit at a computer terminal for extended periods of time
- Ability to work extended hours when required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Call Center environment with headset and multiple work stations within close proximity
OTHER
-
Client Service Representative
3 days ago
Grand Rapids, United States CU*Answers Full timeThe Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it rela Client Service, Representative, Service, Operations, Account Executive, Support, Retail, Banking
-
Market Services Representative
2 weeks ago
Grand Prairie, United States BlueTeam Full timeJob DescriptionJob DescriptionMarket Services Representative - Private Sector - BlueTeam***This position is onsite in Dallas, TX***We are…BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners...
-
Market Services Representative
3 days ago
Grand Prairie, United States BlueTeam Full timeJob DescriptionJob DescriptionMarket Services Representative - Private Sector - BlueTeam***This position is onsite in Dallas, TX***We are…BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners...
-
Sales Representative
2 weeks ago
Johns Island, United States WK Solutions Inc. Full timeJob DescriptionJob DescriptionWK Solutions’ successful impact in the telecommunications industry has been nationally recognized by our reputable clients! As a prominent business consulting and sales firm located in Charleston, we are valued for our innovative sales strategies and ability to exceed projected sales margins. Our mission is to assist our...
-
Financial Services Representative
Found in: Resume Library US A2 - 3 weeks ago
Johnston, Rhode Island, United States Jobs for Humanity Full timeJob Description Financial Services Representative This is a contract opportunity. This is a hybrid opportunity. About this position As a Financial Services Representative, you will play a crucial role in providing comprehensive financial assistance and guidance to clients. Your primary responsibilities will revolve around assisting customers with...
-
Customer Support Representative
1 day ago
Grand Island, United States Bosselman Enterprises Full timeProvide high quality customer support for internal and external customers by handling all questions, complaints, and inquiries with a high degree of professionalism. Handle all levels of customer issues by clarifying customer's complaint, determine c Support, Representative, Customer Service, Microsoft, Retail, Customer
-
Private Client Services
2 weeks ago
Grand Rapids, United States Echelbarger Himebaugh Tamm & Co. P.C Full timeAbout EHTC Our Core Values - teamwork, going above and beyond, having a passion for living, and a willingness to grow - reflect our everyday actions, including how we manage our work, relationships, and ourselves. EHTC is a knowledgeable and dedicated, full-service CPA firm in West Michigan focused on helping clients to achieve their full potential through...
-
HVAC Service Technician
3 weeks ago
Grand Island, United States Island Indoor Climate, LLC Full timeJob DescriptionJob DescriptionThe Service Technician reports to the Service Manager, and is responsible for performing a range of HVACR jobs for industrial, commercial, and residential customers. BenefitsAt least 5 years of ExperienceCareers Advancement OpportunitiesCompetitive CompensationYear-Round WorkSpiffs, Rewards, & Employee ContestsCustomer-based...
-
Client Account Representative
2 weeks ago
Grand Rapids, United States Power Pay Full timeJob DescriptionJob DescriptionGreat opportunity to join our growing company!New opportunity to join our growing company and become part of the operations team.PowerPay is in search of a Client Account Representative (CAR) due to increased organization growth. You will work closely with our customer operations and sales team to ensure we are delivering a...
-
Marketing and Sales Representative
2 weeks ago
Johns Island, United States WK Solutions Inc. Full timeJob DescriptionJob DescriptionWK Solutions is recognized for its leading competitive marketing strategies among other marketing firms in Charleston! As a business marketing and management firm, our mission is to help our top-tier clients increase their revenue and brand recognition. Our Marketing and Sales Representative team prioritizes connecting our...
-
Client Service Associate
3 days ago
Grand Rapids, United States Stifel Financial Corporation Full timeThe Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processi Client Service, Associate, Financial Advisor, Service, Processing, Branch Manager, Retail
-
Member Service Representative
5 days ago
Grand Rapids, United States Xtend Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a...
-
Patient Services Representative
2 weeks ago
Grand Rapids, United States Spectrum Health System Full timeProvides clerical support in complex matters to assist in the delivery of quality health care services. Essential Functions. Responsible for complex patient/customer problem solving, including high level discernment when registering patients in tre Patient Services, Representative, Patient, Healthcare
-
Client Service Associate
3 days ago
Grand Rapids, United States Stifel Full timeSummary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...
-
Client Service Specialist
2 weeks ago
Grand Rapids, United States Axios Professional Recruitment Full timeJob DescriptionJob DescriptionAxios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Client Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Client Service Specialist Benefits:Fast pace environmentFlexible...
-
Caregiver (Central City, NE)
2 weeks ago
Grand Island, United States Right at Home Full timeLooking for a fun, caring, and rewarding position? Then come join our brand-new Right At Home Team! Right At Home is finally in Norfolk! Do you feel like you're compassionate in helping others? Would you love to watch the people you help flourish in the place they call home because of your one on one care? Right at Home of Norfolk, Nebraska is seeking...
-
Caregiver (Grand Island, NE)
3 days ago
Grand Island, United States Right at Home Full timeLooking for a fun, caring, and rewarding position? Then come join our brand-new Right At Home Team! Right At Home is finally in Grand Island! Do you feel like you're compassionate in helping others? Would you love to watch the people you help flourish in the place they call home because of your one on one care? Right at Home of Grand Island, Nebraska is...
-
Caregiver (Central City, NE)
3 days ago
Grand Island, United States Right at Home Full timeLooking for a fun, caring, and rewarding position? Then come join our brand-new Right At Home Team! Right At Home is finally in Norfolk! Do you feel like you're compassionate in helping others? Would you love to watch the people you help flourish in the place they call home because of your one on one care? Right at Home of Norfolk, Nebraska is seeking...
-
Director of Culinary Services
3 days ago
Grand Prairie, United States Morada Senior Living Full timeMorada Senior Living proudly operates more than 20, care- and lifestyle-focused communities in the Southwestern United States. With a core concentration throughout Texas, and emerging presence in New Mexico, Arkansas and Oklahoma, Morada communities together account for more than 2,000 units and offer a full spectrum of senior living and care options,...
-
Sales Representative
2 weeks ago
Grand Island, United States Rogers Agency Full timeJob DescriptionJob DescriptionDo you have the desire to become a part of something to help your community and communities around you?We are seeking a growth minded Outside Sales Rep to help our organization continue record growth. You will have the opportunity to make a significant and direct impact with our clients while achieving your extraordinary...