Center Operations Specialist
3 weeks ago
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.
Don't take our word for it. The external "Great Place To Work" survey found that:
- The USO is a Certified Great Place to Work 2023-2024
- 93% feel good about the ways we contribute to the community.
- 93% are proud to tell others they work here.
- 88% feel their work has special meaning: this is not "just a job."
- 89% feel that when you join the company, you are made to feel welcome.
- 91% feel people here are treated fairly regardless of their race.
- 87% feel people here are treated fairly regardless of their gender.
Principal Duties and Responsibilities (*Essential Duties)
- Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
- Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
- Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
- Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
- As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
- Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
- Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
- Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
- With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
- Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
- Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
- Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports - e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
- May be required to operate a USO or personal motor vehicle.
- Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.
- High School Diploma or equivalent.
- 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
- Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
- Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
- Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
- Willingness and ability to work non-standard hours as needed.
- General knowledge of military community preferred.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
- Ability to obtain and maintain a valid United States passport and valid foreign driver's license* (in applicable locations/regions)
- Must be a strong advocate of the USO's mission.
- This position is located at NAS Pensacola, FL. Preference will be given to local candidates within commuting distance to the location.
- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check - education, criminal and driving required.
- The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
- The organization truly cares about the people who work here.
- I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
- There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
- Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
- The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
- The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
#theUSO
Apply today. Join the mission. Join Team USO.
-
Care Center Specialist
4 days ago
Staten Island, United States Animal Care Centers of NYC Full time**_Care Center Specialist_** **Summary** The Care Center Specialist is the backbone of the Staten Island Care Center, responsible for providing professional, supportive service to clients and progressive, compassionate care to some 3,000 animals that come through the facility each year. As ACC’s smallest full service care center, the small staff at Staten...
-
Behavioral Specialist
1 month ago
Staten Island, United States Richmond Center Full timeRichmond Center - Richmond Center is hiring a Behavioral Specialist in Staten Island, NY. Duties: Carry out unit specific responsibilities (shift specific) Adhere to facility, and behavioral services department policies and procedures Communicate, reinforce, and provide assistance for information regarding resident behavioral status or changes to...
-
Behavioral Specialist
9 hours ago
Staten Island, United States Richmond Center Full timeRichmond Center - Richmond Center is hiring a Behavioral Specialist in Staten Island, NY. Duties: Carry out unit specific responsibilities (shift specific) Adhere to facility, and behavioral services department policies and procedures Communicate, reinforce, and provide assistance for information regarding resident behavioral status or changes to...
-
Educational & Emplyment Specialist
1 month ago
Staten Island, United States Central Family Life Center Full time**Educational & Employment Specialist** **Cure Violence, T2L** - The Central Family Life Center_ The Central Family Life Center, Inc. (CFLC) is a 501(c)(3) non-profit organization that seeks to improve the lives and environment of Staten Island residents. The mission of The Central Family Life Center is to provide Staten Island individuals, including...
-
Staten Island, United States Center for Justice Innovation Full timeTHE ORGANIZATIONThe Center for Justice Innovation (formerly the Center for Court Innovation) is a non-profit organization that works with communities and justice systems to advance equity, increase safety, and help individuals and communities thrive. The Center's goal is to identify and resolve as early as possible the challenges that bring people into the...
-
Staten Island, United States Center for Justice Innovation Full timeTHE ORGANIZATIONThe Center for Justice Innovation (formerly the Center for Court Innovation) is a non-profit organization that works with communities and justice systems to advance equity, increase safety, and help individuals and communities thrive. The Center's goal is to identify and resolve as early as possible the challenges that bring people into the...
-
Hvac Service Technician
1 week ago
Johns Island, United States Carolina Comfort Specialist Full timeJob DescriptionJob DescriptionHey there!Are you ready to become part of an extraordinary journey? At Carolina Comfort Specialists, we transcend the ordinary, embracing a legacy of over two decades in the heart of Charleston. As pioneers in Commercial and Residential Heating and Air Conditioning (HVAC), our expertise encompasses a comprehensive spectrum of...
-
Hvac Service Technician
6 hours ago
Johns Island, United States Carolina Comfort Specialist Full timeJob DescriptionJob DescriptionHey there!Are you ready to become part of an extraordinary journey? At Carolina Comfort Specialists, we transcend the ordinary, embracing a legacy of over two decades in the heart of Charleston. As pioneers in Commercial and Residential Heating and Air Conditioning (HVAC), our expertise encompasses a comprehensive spectrum of...
-
Tax Systems Operations Specialist
4 weeks ago
Dauphin County, PA, United States Commonwealth of PA Full time**THE POSITION**: **DESCRIPTION OF WORK**: - As a Tax Systems Operations Specialist, you will be responsible for creating and documenting comprehensive test plans in connection with the testing of system changes, as well as ensuring that the system has been properly configured for use by the Department. This includes verifying that interface data is...
-
Senior Operations Specialist
1 week ago
Rock Island, United States Govcio LLC Full timeOverview: GovCIO is currently hiring for a Senior Operations Specialist to provide support at Rock Island, IL. Responsibilities: Perform independent in-depth research and analysis of emerging policy, regulations, directives, or industrial issues. Assist with the management of day to day operations, synchronization, and coordination for the Logistics Civil...
-
Senior Operations Specialist
15 hours ago
Rock Island, United States Govcio LLC Full timeOverview: GovCIO is currently hiring for a Senior Operations Specialist to provide support at Rock Island, IL. Responsibilities: Perform independent in-depth research and analysis of emerging policy, regulations, directives, or industrial issues. Assist with the management of day to day operations, synchronization, and coordination for the Logistics Civil...
-
15P Aviation Operations Specialist
1 week ago
Grand Island, United States Army National Guard Full timeJob Description Looking for a job in aviation? Join the Army National Guard as an Aviation Operations Specialist and watch your skills and abilities soar! In this role, you will help operate one of the largest fleets of aircraft in the world by keeping accurate and detailed flight information records for both flight and ground crews. Through training and...
-
Staten Island, United States Center for Justice Innovation Full timeTHE ORGANIZATIONThe Center for Justice Innovation (formerly the Center for Court Innovation) is a non-profit organization that works with communities and justice systems to advance equity, increase safety, and help individuals and communities thrive. The Center's goal is to identify and resolve as early as possible the challenges that bring people into the...
-
Recreation Specialist/dsp
7 days ago
Long Island, United States The Center for Developmental Disabilities, Inc Full timeThe Center’s mission is to help children and adults with differing abilities achieve their dreams. We do this by offering programs that support people with disabilities to live, work, learn and enjoy recreational opportunities in the community of their choice. Our vision is to support people through teams that are dedicated to the achievement of...
-
Staten Island, United States Center for Justice Innovation Full timeTHE ORGANIZATION The Center for Justice Innovation (formerly the Center for Court Innovation) is a non-profit organization that works with communities and justice systems to advance equity, increase safety, and help individuals and communities thrive. The Center's goal is to identify and resolve as early as possible the challenges that bring people into the...
-
Staten Island, United States Center for Justice Innovation Full timeTHE ORGANIZATIONThe Center for Justice Innovation (formerly the Center for Court Innovation) is a non-profit organization that works with communities and justice systems to advance equity, increase safety, and help individuals and communities thrive. The Center's goal is to identify and resolve as early as possible the challenges that bring people into the...
-
Staten Island, United States Center for Justice Innovation Full timeTHE ORGANIZATIONThe Center for Justice Innovation (formerly the Center for Court Innovation) is a non-profit organization that works with communities and justice systems to advance equity, increase safety, and help individuals and communities thrive. The Center's goal is to identify and resolve as early as possible the challenges that bring people into the...
-
Documentation Specialist
2 weeks ago
Staten Island, United States Richmond University Medical Center Full timeThe Clinical Documentation Improvement Specialist (CDS) facilitates the improvement in the overall quality and completeness of provider-based clinical documentation in the medical record. This position will be responsible for assisting treating providers to ensure that documentation in the medical record accurately reflects the severity of illness of the...
-
Wallops Island, United States Goddard Space Flight Center Full timeAdvise on, manage, supervise, and perform administrative or program work for environmental compliance and protection programs at Goddard Space Flight Center's (GSFC) multiple facilities. Evaluate, communicate requirements, and implement environmental projects and programs to address rulemaking, regulations, standards, and NASA policy. Integrate environmental...
-
Network Specialist 1
2 weeks ago
Dauphin County, PA, United States Commonwealth of PA Full time**THE POSITION**: Are you looking for an exciting opportunity to use your innovative thinking skills and information technology (IT) experience to jump start your future? If so, the Technology Services Office (TSO) is eager to welcome a Network Specialist 1 to assist in providing support to the Health and Human Services Delivery Center (HHSDC). Make a...
