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Medical Assistant/patient Service Representative
3 months ago
About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies
Village Medical
,
Village Medical at Home
,
Summit Health
,
CityMD
, and
Starling Physicians
**Job Description**:
Essential Job functions:
- Responsible for assisting physician, PA or NP with clerical duties, patient flow/care, procedures, scheduling hospital and ambulatory admissions.
- Schedules and enters diagnostic tests and procedures into orders management system, following all appropriate workflows.
- Responsible for coordinating required testing prior to admission and ensuring all information and consents are on site for patient’s admission/procedure.
- Arranges types and distributes surgery schedule.
- Accurately completes any/all necessary forms for the patient.
- Effectively communicates problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly.
- Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
- Reviews and updates medication list and accurately documents known allergies in the Electronic Health Record (EHR). Demonstrates an understanding of prescription control and prescription refill procedures.
- Employs appropriate and timely use of Tasking in EHR..
- Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
- Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
- Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste
- Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly.
- Facilitates transition of care to UCC/Hospital.
General Job functions:
- Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.
- Arranges for specialty equipment/ services as needed.
- Interacts with outside vendors / contracted services as needed.
- Demonstrates understanding of submission of necessary documents for hospital and our patient procedures.
- Verbalizes procedure for collection of pre-admission testing data.
- Demonstrates a working knowledge of insurance and pre-certification requirements.
- Demonstrates working knowledge for rescheduling and canceling procedures.
- Logs surgical procedures as needed.
- Establishes and maintains a positive working relationship with physicians and nursing staff.
- Other job duties as required.
Physical Job Requirements:
- Pushing and pulling, taking frequency and weight into consideration.
- Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
- Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
- Physical agility, which includes ability to maneuver body while in place.
- Dexterity of hands and fingers.
- Balance is maintained during climbing, bending and/or reaching.
- Endurance (e.g. continuous typing, prolonged standing/bending, walking).
Environmental Risks:
- Chemicals, Chemotherapy and Fumes
- Loud noises
- Vibration
- Extreme temperatures
- Confined spaces
- Allergens: dust, mold and/or pollen
- Magnetic fields
- Radiation
- Sharps
- Latex
- Combative Patients/Visitors
Blood-borne Pathogens:
- Exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens.
- Contact with patients or patient specimens are possible.
- Unplanned or unexpected exposure.
Education, Certification, Computer and Training Requirements:
- High School graduate/GED required. Vocational / Technical School / Diploma Program preferred.
- Medical Assistant Certification Required
- Heart saver certification required.
- 2-4 years experience preferred.
- Ability to communicate in English, both orally and in writing.
- Strong interpersonal and organizational skills.
- Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
- Ability to use problem solving, critical thinking and priority setting skills.
- Knowledge of medical terminology preferred.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does no
