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Patient Access Rep, Emergency Department
4 months ago
**Sentara Health** is currently seeking a **Patient Access Representative in the ED **at our **Sentara Norfolk General Hospital **in Norfolk, Virginia.
**Hours/Shift**: Full-Time, Rotating
**Sentara** Benefits**:
- ** Join** our team** Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve The people of the communities that we serve have nominated Sentara** “Employer of Choice”** for over **ten years**. _U.S. News and World Report_ has recognized Sentara as having the Best Hospitals for 15+ years.
**Position Overview**:
As a **Patient Access Rep **with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital campus. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
**Education Required**:
High School Diploma
**Experience Required**:
Two Years of Customer Service **and/or**
Two Years of Data Entry
Proficiency in Keyboarding
**Associate or bachelor’s degree in **Lieu of two years of experience**
**K**eywords**: #INDEED, Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster
The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID¿s, Living Wills, and POAs and verifying and entering the patient¿s demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provide the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.
- High School Grad or Equivalent
- Customer Service 2 years
- Data Entry 2 years
- Reading Comprehension
- Social Perceptiveness
- Active Listening
- Persuasion
- Time Management
- Speaking
- Service Orientation
- Critical Thinking
